Associate Consultant

Associate Consultant at Red Hat

The Red Hat Consulting team is seeking an Associate Consultant to join our Customer Success team. In this role, you will play a key part in delivering solutions that address our clients' business challenges through hands-on technical implementation and the enablement of recommended practices. You will be a passionate promoter of Red Hat's solutions, leveraging your technical expertise and interpersonal skills. The ideal candidate will possess a balance of solid technical experience, awareness of open source principles, a baseline understanding of business processes, and the ability to resolve enterprise-level issues.

We are looking for individuals who are enthusiastic about working with us and growing their career at Red Hat. While meeting all requirements is beneficial, we encourage applications from those who are excited by the job description and feel they are a good fit, even if they don't tick every box.

What You Will Do

• Assist customers in building scalable, optimally managed, and technologically adaptable enterprise technology infrastructures using Red Hat solutions.
• Continuously learn, grow, and adapt to new skills and technologies.
• Travel frequently (30-40 weeks per year) to work alongside leading financial services, retail, telecommunications, and institutional customers.

What You Will Bring

• Experience with delivering an implementation as part of a project team based on an architectural design.
• Comfort with contributing to a technical project, including continuous collaboration to derive solutions.
• Ability to be well-organized in a fast-paced, ever-changing environment.
• Ability to interact directly with customers across various roles and organizations, clearly communicating technical and non-technical concepts.
• A quick learning ability, with a desire to grow and adapt to new skills.

Role Evolution and Learning

Upon joining Red Hat, you will participate in an intensive, customized training program focused on Red Hat technologies and Customer Success solutions. Here's an overview of how your skill set will evolve and what you'll learn during your first year:

At 2 Months: Project Team Readiness

Be prepared to join a project team by acquiring:

• A baseline understanding of how to build technical solutions, integrated with existing enterprise systems, with technical guidance.
• Learning technologies and consulting skills through enablements designed and taught by Red Hat experts, including Red Hat certification.
• Exposure and collaboration within Red Hat Customer Success and the larger organization through everyday networking and community events.

Within 6 Months: Project Delivery Capability

Be ready to deliver a project by attaining:

• Collaboration on the successful delivery of customer projects as a technical contributor on a team of consultants, utilizing knowledge of Red Hat’s technologies.
• Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies.
• Continued expansion of your knowledge and network, both internal and external, through enablement, communities, customers, and meetups.

Within 12 Months: Technical Leadership Demonstration

Begin to demonstrate technical leadership by accomplishing:

• Successfully implementing enterprise solutions in customer environments as part of a delivery team.
• Contributing lessons learned, best practices, and how-tos to our internal and external communities of practice.
• Applying new technologies, frameworks, or methodologies to container platforms.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, employing a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates, spread across 40+ countries, work flexibly across various environments—in-office, office-flex, or fully remote—depending on their role’s requirements. Red Hatters are encouraged to contribute their best ideas, regardless of title or tenure. Our leadership in open source stems from our open and inclusive environment, attracting creative, passionate individuals ready to solve complex problems and make an impact.

Benefits

Note: These benefits are only applicable to full-time, permanent associates at Red Hat located in the United States.

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Account (FSA) for healthcare and dependent care.
• Health Savings Account (HSA) for high deductible medical plans.
• Retirement 401(k) with employer match.
• Paid time off and holidays.
• Paid parental leave plans for all new parents.
• Leave benefits including disability, paid family medical leave, and paid military leave.
• Additional benefits such as employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, and an employee assistance program.

Inclusion at Red Hat

Red Hat’s culture is built on open source principles: transparency, collaboration, and inclusion. This environment empowers people from diverse backgrounds, perspectives, and experiences to share ideas, challenge the status quo, and drive innovation. We aspire for everyone to experience this culture with equal opportunity and access, ensuring all voices are not only heard but celebrated. We welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Key skills/competency

• Technical implementation
• Client solutions
• Open source
• Enterprise architecture
• Linux
• Cloud technologies
• Container platforms
• Kubernetes
• Project delivery
• Consulting
• Customer success
• Problem-solving
• Communication
• Enablement