Specialist Adoption Architect 2
Red Hat · North Carolina, United States
- Hybrid
- Full-time
- $147,800 / year
- North Carolina, United States
Job highlights
- Provide technical sales support and customer solution implementation.
- Design and validate product applications for customer needs.
- Lead customer-facing engagements and consult on technical solutions.
- Leverage DevOps and automation tools like Ansible.
- Travel regionally to support customers and partners.
About the role
About the job
Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility, often requiring rapid prototyping or product demos for clients. May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures product application/solution functions according to specifications. May provide follow-up support to sales staff and customer personnel by disseminating technical information on specific applications. This role provides both pre and post-sales technical support, working with the customer from prior to the sale through delivery and installation. Incumbents will typically spend 50% of time providing pre-sale technical support and 50% of time providing post-sale technical support. This is an individual contributor role on a sales incentive plan.
What You Will Do
- Executes and documents technical engagements to advance the adoption and growth in consumption of Red Hat products.
- Conducts reviews of customer environments and applications to ensure they are well-architected following Red Hat best practices.
- Identifies and aggregates technical adoption blockers into common patterns and sales play resources.
- Serves as the Voice of the Customer, sharing insights and best practices with product leaders to remove technical barriers to adoption.
- Stays abreast of Red Hat’s ecosystem and technology changes.
What You Will Bring
- Ability to lead and deliver consultative type customer-facing engagements.
- Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python.
- Proficient verbal and written English communication skills, with an ability to convey complex information clearly and concisely.
- Demonstrable presentation and facilitation skills.
- Experience in defining and gathering goals, requirements, and determining outcomes for customer plans.
- Willingness to travel within the region, visit customers and partners, attend conferences and other events.
- Expert level hands-on experience with Ansible Automation Platform (AAP).
- High-level familiarity with Chef, Puppet, Salt, and others in the automation space.
- Significant technical experience in at least one major IT domain such as IaaS/PaaS, Linux workloads, CI/CD pipelines, network technologies, Kubernetes, public cloud providers (AWS, Azure, GCP, IBM Cloud), Windows-based environment management, or InfoSec/Security Operations.
Other Requirements
- Willingness to travel within the region.
- Any Red Hat certification.
- Ability to self-study and quickly learn and implement new topics.
Key skills/competency
- Adoption Architect Specialist
- Red Hat
- Technical Expertise
- Sales Presentations
- Product Demonstrations
- Customer Needs Assessment
- Application Development
- DevOps
- Automation Tools
- Ansible
Skills & topics
- Specialist Adoption Architect
- Red Hat
- Technical Sales
- Solution Architecture
- DevOps
- Ansible
- Automation
- Linux
- Cloud
- Consulting
- Customer Engagement
- CI/CD
- Python
- PaaS
- IaaS
How to get hired
- Tailor your resume: Highlight Red Hat's focus on open source, community, and collaboration. Emphasize experience with Ansible, DevOps, and customer-facing technical roles.
- Showcase technical skills: Detail your experience with Ansible Automation Platform, CI/CD tools, scripting (Python), and major IT domains like IaaS, PaaS, or cloud providers.
- Demonstrate consultative abilities: Provide examples of leading customer engagements, defining requirements, and presenting complex technical information clearly.
- Research Red Hat's culture: Understand their commitment to open source, innovation, and inclusive environments. Align your application and interview responses with these values.
- Prepare for technical and behavioral questions: Be ready to discuss your technical approach to adoption challenges and how you collaborate with customers and product teams.
Technical preparation
Master Ansible Automation Platform (AAP) deep dives.,Practice Python scripting for automation tasks.,Build and demo CI/CD pipelines.,Review IaaS/PaaS and cloud provider best practices.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle customer objections?,Share an example of customer advocacy.,How do you stay updated on tech trends?
Frequently asked questions
- What is the salary range for the Specialist Adoption Architect role at Red Hat?
- The salary range for this Specialist Adoption Architect position at Red Hat is $95,270.00 - $147,800.00, which includes base pay and target incentive compensation. The final offer will depend on your qualifications and experience.
- What technical skills are most important for a Specialist Adoption Architect at Red Hat?
- Key technical skills for a Red Hat Specialist Adoption Architect include expertise in DevOps/Automation tools like Ansible (especially AAP), CI/CD tools, Git, and Python scripting. Significant experience in major IT domains such as IaaS, PaaS, Linux, Kubernetes, and public cloud platforms is also crucial.
- Does this Specialist Adoption Architect role require travel?
- Yes, the Specialist Adoption Architect role at Red Hat requires a willingness to travel within the region to visit customers and partners, attend conferences, and other events.
- What is Red Hat's approach to diversity and inclusion for this role?
- Red Hat fosters an inclusive culture built on open source principles, encouraging diverse backgrounds and perspectives to drive innovation. They are committed to equal opportunity and welcome applicants from all backgrounds for the Specialist Adoption Architect position.
- How does Red Hat assess candidates for the Specialist Adoption Architect position?
- Red Hat assesses candidates for the Specialist Adoption Architect role through a combination of technical expertise demonstration, consultative engagement experience, and alignment with their open-source culture. Expect interviews that cover both your technical capabilities and your ability to collaborate with customers and internal teams.
- What are the key responsibilities of a Specialist Adoption Architect at Red Hat?
- The key responsibilities of a Red Hat Specialist Adoption Architect include providing pre and post-sales technical support, conducting customer environment reviews, identifying adoption blockers, and acting as the 'Voice of the Customer' to product teams.
- Is this a remote or hybrid position for the Specialist Adoption Architect role?
- Red Hat supports flexible work environments, including remote, office-flex, and in-office. The specific work arrangement for the Specialist Adoption Architect role would depend on the role's requirements and the candidate's location.