IT Business Demand Professional (H/F)

IT Business Demand Professional

Red Bull France is creating a new position within its IT team! This role is primarily responsible for ensuring that IT tools are adapted and add value to the business, meeting the diverse needs of the company's various departments. It leverages artificial intelligence and analytical services to increase the level of digitalization, while building strong collaboration with business and IT stakeholders, strictly adhering to Red Bull's IT service management directives, standards, and processes. This role involves gathering, formalizing, and prioritizing business demands, as well as contributing to project management in close collaboration with local teams, the IT Manager, and the IT Europe department. It is essential for aligning IT solutions with the company's strategic objectives. Finally, the person in this position must focus on continuous improvement of operational processes and ensure the satisfaction of end-users for IT services and requests.

Responsibilities:

• Business Relationship & Demand Management: Establish and maintain a strong relationship with local business stakeholders, teams, and colleagues in the IT Europe and Global IT departments. Leverage this relationship to identify current and future business needs, processes, and improvements, while managing departmental and user expectations. Adopt the demand process to define initiative scope, find solutions, and ensure internal alignment and transparent decision-making. Oversee initiatives throughout their implementation: ensure that initially defined objectives and scope are met, and that the delivered solution meets expected quality standards.
• IT Service Management: You are responsible for local IT services and solutions, ensuring adherence to Red Bull's service management principles, to guarantee end-user satisfaction, as well as security, confidentiality, efficiency (cost/balance), and compliance with local regulations. Oversee the entire service lifecycle, including implementation, configuration, upgrades, maintenance, and decommissioning. Collaborate with internal teams and external vendors to manage technical support, resolve issues, and ensure prompt resolution. Monitor service performance and implement improvements to maximize efficiency and reliability. Promote best practices for service utilization and provide training and documentation to end-users.
• Project Management: Evaluate and document business needs, requirements, and expected outcomes. Drive the project management process for new demands with stakeholders. Lead or support IT projects related to service improvement, integrations, or new deployments. Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders. Coordinate cross-functional teams, ensuring projects are delivered on time, within scope, and on budget. Manage risks, dependencies, and change requests throughout the project lifecycle. Proactively align local departmental needs and demands with the IT Manager (aiming to promote global/regional IT solutions over local ones). Ensure local project tasks related to global IT service deployment guarantee optimal end-user satisfaction. Maintain and improve the go-live planning process for local services. Utilize global and Europe-specific project management methods. Ensure proper maintenance of all local services, including user information, integration and training materials, and IT documentation.
• Continuous Improvement: Stay informed about emerging technologies, industry trends, and best practices in IT application and demand management. Identify opportunities for process improvement, cost reduction, and enhancement of value delivered by IT. Evaluate and recommend new tools, technologies, or methodologies to support business objectives.
• IT Collaboration: Ensure coordination and development of regular exchanges with stakeholders, sharing key IT service-related information and gathering ideas to meet development requirements and opportunities. Ensure clear and effective communication of improvement and simplification ideas, as well as limitations of current services, processes, and tools, to ensure rapid and relevant alignment with IT teams (local, regional, and remote service centers). Guarantee regular and professional communication of IT activities and services to end-users.

Key skills/competency:

• Minimum a Bachelor's degree in IT (Bac+3) or at least 5 years of equivalent experience.
• 3 years of experience as an IT Project Manager collaborating with operational Business teams.
• Collaborative, motivated, pragmatic, and adaptable.
• Good understanding of business processes, ability to translate operational requirements into IT terms.
• Excellent communication skills.
• Excellent analytical and problem-solving skills in interactions with IT peers at a regional or global level.
• ITIL v3, ServiceNow, Jira, Confluence experience appreciated.
• French and English spoken and written mandatory.

Our commitment to diversity and inclusion: Red Bull France is an inclusive company, and our ambition is to recruit and promote diverse talent, without discrimination.