Overnight Customer Support Engineer
@ Rebuy Engine

Hybrid
$60,000
Hybrid
Full Time
Posted 23 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @rebuyengine.com
Recommended after applying

Job Details

About Rebuy Engine

Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. At Rebuy, we revolutionize shopping with intelligent, personalized experiences for leading DTC brands. As a fully remote team, we value ownership, drive, and empathy.

The Team and Culture

You will report to Diana Ibarra, Team Lead of Customer Support Operations, and work closely with Christian, our VP of Customer Support, along with our CEO and COO during the interview process. Our flat structure ensures that everyone contributes directly with clear communication and a strong work ethic.

The Role

As an Overnight Customer Support Engineer, you will work during the hours of 2:30 AM ET to 10:30 AM ET troubleshooting and supporting our core feature sets and services. You will assist merchants and partners, document solutions, prepare technical reports, install and upgrade software, and suggest improvements to increase efficiency.

  • Providing technical support via the internal ticketing system
  • Creating and updating technical documentation
  • Analyzing, testing, and resolving complex technical issues
  • Coordinating with multiple departments for swift resolution
  • Improving work processes and system functionalities

Who You Are

You hold a BS degree or equivalent work experience, with 1-3 years of experience in a JavaScript environment. Familiarity with frontend frameworks and HTML/browser development tools is key. Strong customer service, independent work, and proactive problem solving are must-haves. Experience in remote work, startups, SaaS, Jira, Agile, and omni-channel support is a bonus.

Interview Process

The process includes an introductory call with Diana, an in-depth interview with our VP of Customer Support, and a final discussion with the CEO and COO.

Perks

Working fully remote across the U.S. and Canada, enjoy flexible PTO, free health benefits, and retirement plans (401(k) for U.S. and TFSA/RRSP for Canada). Compensation ranges from $60,000 to $65,000 USD annually based on location and experience.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • JavaScript
  • Frontend Frameworks
  • Customer Service
  • Documentation
  • Agile
  • Remote Work
  • SaaS
  • Collaboration
Apply without a personalized resume

How to Get Hired at Rebuy Engine

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to Rebuy Engine.
  • Highlight technical skills: Emphasize JavaScript and debugging.
  • Research Rebuy Engine: Understand their mission and culture.
  • Show customer focus: Demonstrate excellent support skills.

📝 Interview Preparation Advice

Technical Preparation

Review JavaScript fundamentals and debugging tools.
Practice troubleshooting in SaaS environments.
Familiarize with frontend frameworks like React.
Study software installation and upgrade processes.

Behavioral Questions

Describe a complex support issue resolution.
Explain handling of high-pressure customer situations.
Share experience collaborating with diverse teams.
Discuss prioritizing tasks during critical incidents.

Frequently Asked Questions