Product Support Specialist Tier 1
@ RealTruck, Inc.

Hybrid
$50,000
Hybrid
Full Time
Posted 22 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @realtruck.com
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Job Details

Position Summary

The Product Support Specialist Tier 1 at RealTruck, Inc. plays a critical role in ensuring customer satisfaction by providing best-in-class product service and support. This front-line role handles inbound inquiries via phone, email, chat, and social media, addressing product issues including warranty, technical, installation, and product condition concerns.

Core Functions

  • Provide friendly, professional, front-line customer support.
  • Respond via multiple channels to resolve product inquiries.
  • Manage a high volume of inbound customer touchpoints effectively.
  • Assist with product installation, technical issues, and warranty claims.
  • Maintain detailed customer interaction records and data entry.
  • Collaborate with cross-functional teams to share product trends.
  • Continuously improve system comprehension and product knowledge.

Qualifications & Requirements

  • High school diploma required; 1+ years customer service experience, preferably 2-5 years.
  • Experience with CRM systems is preferred.
  • Excellent communication, troubleshooting, and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to work in a fast-paced environment and flexible scheduling including weekends and holidays.

Competencies & Working Conditions

  • Emphasizes teamwork, accountability, and customer-centric service.
  • Operates in a professional office or remote environment using standard office equipment.
  • Engages in precise data entry and utilizes multiple computer systems.

About RealTruck

RealTruck is the premier manufacturer and digital destination for accessories catering to truck, Jeep®, Bronco®, and off-road enthusiasts. Headquartered in Ann Arbor, Michigan, RealTruck supports over 5,000 associates globally with an industry-leading product portfolio including Husky Liners and over 850 patents.

Key skills/competency

  • Customer Support
  • Technical Troubleshooting
  • CRM
  • Warranty Processing
  • Microsoft Office
  • Product Knowledge
  • Data Entry
  • Communication
  • Teamwork
  • Problem Solving
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How to Get Hired at RealTruck, Inc.

🎯 Tips for Getting Hired

  • Research RealTruck: Explore company mission, products, and news.
  • Tailor your resume: Highlight customer support and technical skills.
  • Prepare examples: Showcase problem-solving in support scenarios.
  • Practice interview insights: Emphasize multi-channel communication aptitude.

📝 Interview Preparation Advice

Technical Preparation

Review product troubleshooting scenarios.
Practice CRM software simulations.
Familiarize with installation protocols.
Strengthen Microsoft Office skills.

Behavioral Questions

Describe handling challenging customer inquiries.
Explain teamwork under pressure.
Outline conflict resolution experiences.
Discuss adapting to changing work demands.

Frequently Asked Questions