Implementation Consultant

Implementation Consultant - Remote

Overview

The Implementation Consultant is responsible for scoping and configuring assigned projects. They will manage client communication, training, and provide best practices for product utilization. This role involves managing project timelines, coordinating cross-functional efforts, and handling escalations during the client implementation phase.

Responsibilities

PRIMARY RESPONSIBILITIES

• Manage assigned implementation projects for Vas Onboarding prioritized products.
• Collect project requirements, including configuration documents, questionnaires, and property lists.
• Complete Kick off meetings with customers, covering product summary, requirements, implementation timelines, and best practices.
• Complete all configuration items assigned within the established SLA.
• Complete all follow-up communication with the customer to keep projects on track.
• Work cross-functionally to resolve any issues with Customer Success, Support, Product, and Sales teams.
• Monitor project progress and update clients accordingly.
• Assign tasks for project completion to the team within the established SLA and ensure their completion.
• Deliver final projects within the established SLA.
• Complete final training calls and provide best practices to customers.

Qualifications

QUALIFICATIONS

Required:

• High School diploma or equivalent.
• Minimum of 1 year customer service experience.
• Minimum of 1 year experience with Microsoft 365 products.

Knowledge/Skills/Abilities

Required:

• Strong Critical Thinking skills.
• Ability to work in a team environment.
• Excellent customer service skills.
• Basic understanding of project management and CRM tools.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

Salary And Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Pay Range

USD $44,800.00 - USD $76,200.00 /Yr.

Key skills/competency

• Project Management
• Customer Service
• Client Communication
• Configuration
• Training
• Best Practices
• Timelines
• Escalations
• Cross-functional Collaboration
• Microsoft 365