Customer Service Representative with Billing Experience

Overview

The Customer Service Representative with Billing Experience supports the Velocity Invoice Processing service by ensuring vendor invoices reflect the correct RealPage physical billing address. This role involves timely processing of client utility invoices and resolving invoice-related issues.

Responsibilities

• Obtain required documentation from clients or Implementations Team.
• Coordinate with the Implementations Team for new client site listings.
• Submit address change requests to vendors for new client sites.
• Re-request address changes for existing client sites as needed.
• Monitor and resolve issues in the missing invoice alerts queue.
• Resolve items within the department's target SLS.
• Monitor problem items from clients and other departments.
• Maintain reporting on client address change status.
• Perform data entry of invoices in the department system.
• Handle additional projects as required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Intermediate knowledge of MS Word and Excel.
• Understanding of MS Excel spreadsheets & database applications.
• Strong attention to detail and general office skills.
• Excellent written and verbal communication skills.
• Demonstrated follow-up and organizational skills.
• Able to learn new processes in a fast-paced environment.
• Overtime may be required to meet deadlines.

Key skills/competency

• Customer Service
• Billing
• Invoice Processing
• Data Entry
• MS Excel
• MS Word
• Communication
• Organization
• Problem Resolution
• Vendor Coordination