Administrative Assistant

@ Real Hires

About the Role

The Administrative Assistant will support our finance and data operations team at Real Hires. This role blends administrative, customer service, and light data management responsibilities with a focus on managing patient responsibilities, billing, collections, and claims evaluation, especially for out-of-network clients.

What You’ll Do

• Review and monitor insurance claims to decide pursuit.
• Communicate with families about payments and direct checks.
• Maintain claim trackers, data sheets, and Excel workbooks.
• Clean and organize spreadsheets for clear data insights.
• Deliver professional and courteous client communication.
• Collaborate with the finance team to streamline operations.
• Assist in various administrative tasks to boost productivity.

What You Bring

• Proven experience in administrative support, preferably in finance, healthcare, or billing.
• Advanced Excel skills including sorting, filtering, and data analysis.
• Excellent verbal and written communication skills.
• A customer-service mindset with patience and persistence.
• Strong organization and multitasking abilities.
• A collaborative, proactive team-first attitude.
• Experience with Central Reach or similar healthcare management systems (preferred).
• Familiarity with billing, collections, or insurance processes (preferred).

Key skills/competency

• Administrative Support
• Excel
• Data Management
• Billing
• Collections
• Claims Evaluation
• Customer Service
• Communication
• Organization
• Healthcare Systems