Business Analyst
@ RBS

Chennai, Tamil Nadu, India
£60,000
On Site
Full Time
Posted 17 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @rbs.com
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Job Details

About the Business Analyst Role

Join RBS as a Business Analyst. Take on a critical role defining and realising effective solutions, processes, benefits, and opportunities for key stakeholders. Work with a vibrant, forward-looking team to shape the future of our business.

Key Responsibilities

  • Support analysis of complex cross-franchise and pan-group requirements.
  • Capture, validate, and document business and system requirements.
  • Build and maintain effective relationships with stakeholders and third party suppliers.
  • Create and maintain documentation while supporting quality assurance.
  • Identify support tasks related to cut-over and implementation.
  • Trace requirements to future state design.
  • Create and execute test scenarios and scripts to validate design.
  • Facilitate and support user acceptance testing.

Required Skills and Experience

  • Appropriate business analyst certification (BAX, CPRE, CBAP).
  • Highly analytical mindset with strong organisational skills.
  • Experience in business process mapping and IVR journey conversion.
  • Knowledge in optimisation of self-service journeys in IVR.
  • Working knowledge in Amazon Lex development/configuration and Amazon DynamoDB amendments is an advantage.
  • Strong stakeholder management and testing capabilities.

Key skills/competency

  • Business Analysis
  • Documentation
  • Stakeholder Management
  • Testing
  • Process Mapping
  • IVR
  • Amazon Lex
  • Amazon DynamoDB
  • Quality Assurance
  • Analytical
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How to Get Hired at RBS

🎯 Tips for Getting Hired

  • Research RBS's culture: Explore mission, values, and recent news.
  • Tailor your resume: Highlight business analysis and IVR expertise.
  • Showcase certifications: Emphasize BAX, CPRE, or CBAP credentials.
  • Prepare for interviews: Practice scenario-based questions and stakeholder management.

📝 Interview Preparation Advice

Technical Preparation

Review business process mapping techniques.
Practice IVR journey conversion methods.
Study Amazon Lex and DynamoDB basics.
Refine test scenario and script execution.

Behavioral Questions

Describe conflict resolution with stakeholders.
Discuss prioritization under competing demands.
Share experience with cross-team communication.
Explain handling tight deadlines effectively.

Frequently Asked Questions