Senior Infrastructure Support Analyst

What is the Opportunity?

RBC is seeking a highly skilled and experienced Senior Infrastructure Support Analyst to join its Enterprise General Ledgers (eGL) team in Toronto. In this role, you will primarily function as a GL Application Administrator and subject matter expert for the PeopleSoft GL architecture and infrastructure, responsible for supporting a portfolio of systems in ongoing business-as-usual (BAU) activities, as well as major system-wide initiatives.

What will you do?

• Provide technical expertise and support for the eGL, including software installation/configuration, infrastructure management, application management, and troubleshooting.
• Liaise with internal RBC technology teams and external vendors to understand new and emerging technologies and assess their viability in the Finance IT environment.
• Manage infrastructure components, such as Windows and Linux/Unix servers, NAS, SAN, and other systems.
• Assist with provisioning and decommissioning infrastructure components and troubleshoot infrastructure problems across multiple environments.
• Communicate and coordinate major changes and upgrades, and review and remediate security vulnerabilities.
• Act as an application administrator for the PeopleSoft GL application, and serve as a bridge between various teams, including application teams, DBAs, and operating system administrators.
• Review and apply patches to mitigate risk and maintain the health of the environment, and work with the infrastructure team to address application capacity needs.
• Plan and periodically test Disaster Recovery, and administer, configure, and maintain all environments.
• Open and manage problem tickets with vendors, and troubleshoot development, test, and production application problems across multiple environments and operating platforms.

What do you need to Succeed?

Must-have:

• 5+ years of infrastructure management experience, including Windows and Unix servers, NAS, SAN, and other systems.
• Knowledge of DB2 and Oracle databases.
• Strong problem-solving and troubleshooting skills.
• Excellent collaboration, communication, organizational, and time management skills.

Nice-to-have:

• Experience with application management, including PeopleSoft GL.
• Mainframe z/OS knowledge.
• Experience with emerging technologies and trends in the Finance Technology space.
• Knowledge of DevOps tools and technologies.
• Experience working in the financial industry.

What’s in it for you?

RBC thrives on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

Key skills/competency

• Infrastructure Management
• Application Administration
• PeopleSoft GL
• Troubleshooting
• DB2 Database
• Oracle Database
• System Integration
• Disaster Recovery Planning
• Security Remediation
• Vendor Management