Disability Claims Specialist Bilingual

Specialist, Claims Settlement, Individual Disability Insurance (Bilingual)

As a Specialist, Claims Settlement, Disability at RBC Insurance, you will be part of a multidisciplinary team with expertise in various areas, dedicated to providing excellent customer service while managing risk management strategies that impact company reputation, regulatory risk, customer relations, financial results, and customer loyalty.

Your role combines analytical precision with sincere empathy. Each claim is unique, and your decisions directly impact the financial well-being and peace of mind of our clients, who are at the heart of our claims business.

Are you ready to make a real difference? Let's work together to support our clients and strengthen our community!

This role is available in the following provinces: Quebec, Ontario, New Brunswick, Nova Scotia, Alberta, and Manitoba.

Responsibilities

• Assessment: Proactively assess individual disability insurance claims based on medical evidence, professional knowledge, and contractual provisions to determine benefit eligibility, ensuring decisions are objective, fair, and well-documented.
• Client Communication: Provide clear, empathetic, and timely communication to clients, whether delivering good news about claim approval or sensitive news about a denial.
• Critical Analysis and Decision Making: Use critical thinking to make timely decisions based on claim assessment.
• Negotiation and Resolution: Clearly explain claim decisions, both in writing and verbally, addressing concerns to foster resolution and mutual respect.
• Claims Management: Efficiently manage a high volume of files, calculate benefit amounts, and proactively support clients in their return-to-work journey, if applicable.
• Relationship Building: Establish strong relationships with clients and essential partners to facilitate recovery and return to work.
• Cross-functional Collaboration: Seamlessly collaborate with cross-functional teams, including medical, legal, and customer service specialists, throughout the settlement process to ensure consistent outcomes.

Key Elements for Success

Requirements

• Post-secondary or college diploma.
• At least two years of experience in managing disability claims.
• Bilingualism (English and French) is required, as you will serve clients and interact with colleagues and partners in both languages across Canada.
• Experience in health, finance, or a related sector: you will review medical and financial information, as well as policy wordings.
• Exceptional customer service and communication skills (both oral and written), with the ability to conduct emotionally sensitive conversations with empathy and professionalism.
• Excellent problem-solving and decision-making skills, with a proven ability to manage complex information and make evidence-based decisions.
• Strong analytical thinking, judgment, and risk management skills. Ability to work independently; strong organizational and time management skills to optimize strategic outcomes.
• Proficiency with digital tools, including Microsoft Outlook, Excel, Word, and the ability to use multiple systems.
• Basic math skills and a solid understanding of financial information.
• Ability to meet the role's technology and privacy requirements (internet connectivity and private space).

Desired Assets

• Ability to adapt and manage change effectively.
• Knowledge of data analysis and experience using Tableau.
• Claims processing experience (will be removed for specialist).

Benefits for You

We give our best, think differently to drive growth, and collaborate to provide sound advice that contributes to client success and community prosperity. We care about everyone's well-being and aspire to reach our full potential, foster community growth, and contribute to everyone's success.

• Comprehensive total rewards program including bonuses, flexible benefits, and competitive compensation.
• Access to RBC Insurance software to enhance productivity.
• Management-supported development through coaching and management opportunities.
• Participation in a high-performing, dynamic team focused on innovation and collaboration.
• Opportunities for progressive responsibility.
• Access to various employment opportunities within the company and across regions.
• Flexible work-life balance options.

Professional Skills

Additional Job Details

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR: MISSISSAUGA
• City: Mississauga
• Country: Canada
• Hours per week: 37.5
• Employment Type: Full-time
• Business Sector: RBC Insurance
• Function Type: Regular
• Salary Scale Type: Salaried
• Posted Date: 2026-04-09
• Application Deadline: 2026-05-07

Note: Applications will be accepted until 11:59 PM on the day preceding the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by our shared values – Client First, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment with diverse perspectives is essential to our continued growth as one of the largest and most profitable financial institutions in the world. Our work environment, which fosters excellence, collaboration, innovation, and professional development for our employees, helps achieve our purpose and generate value for our clients and the communities where we operate. To achieve this, we implement policies and programs to foster a respectful and inclusive work environment that offers opportunities for all.

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RBC is currently inviting candidates to submit their applications for this vacancy. By applying for this job opening, you express your intention to pursue your career at RBC by seizing this opportunity. Qualified candidates may be invited for a closer review of their resume.

Key skills/competency

• Disability Insurance Claims Specialist
• Claims Assessment
• Client Communication
• Risk Management
• Financial Analysis
• Problem Solving
• Decision Making
• Bilingualism
• Customer Service
• RBC Insurance