Junior Analyst - Business Operations

@ Razorpay Software Private Limited

About Razorpay

Razorpay, founded by Shashank Kumar and Harshil Mathur in 2014, is building a new-age digital banking hub (Neobank) for businesses in India. Originally a B2B payments company, Razorpay processes billions of dollars for lakhs of businesses and has expanded into comprehensive financial services including payment solutions, business banking via Razorpay X, and business loans through Razorpay Capital.

Key Roles and Responsibilities

• Handle end-to-end merchant queries and ensure satisfaction.
• Report merchant experience issues and ensure feedback is forwarded.
• Meet SLAs on Tickets and Chats per defined OKRs.
• Coordinate with Product Managers to resolve product issues.
• Work with Financial Operations on payout updates and redundancies.
• Collaborate with other verticals to close pending merchant issues.

Desired Skills and Experience

Candidates should be able to turn negative merchant experiences into positive outcomes, demonstrating confident and professional communication skills in both spoken and written form. Experience handling merchant communications, social media escalations, tickets, and chats is essential. The role requires quick adaptability and full ownership over assigned tasks.

Equal Opportunity

Razorpay follows an equal employment opportunity policy and welcomes applications from all communities globally. Follow Razorpay on LinkedIn and Twitter for updates.

Key skills/competency

Junior Analyst - Business Operations: merchant, queries, SLAs, communication, coordination, product, feedback, payouts, operations, fintech