Junior Operations Specialist

About Razer Inc.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Junior Operations Specialist at Razer Inc.

Job Responsibilities

• Order Management:Process and manage sales orders from initiation to fulfillment, ensuring accuracy and adherence to timelines.Coordinate with sales, logistics, and warehouse teams to track order status and resolve any discrepancies.Monitor inventory levels and liaise with procurement to ensure product availability.Maintain accurate order records in the system (e.g., SAP, Oracle) and generate periodic reports.
• RMA Coordination:Manage the return merchandise authorization process, including issuing RMA numbers and tracking returned goods.Ensure returned products meet company policies and quality standards for replacements, repairs, or refunds.Collaborate with quality assurance, warehouse, and finance teams to validate and process returns efficiently.Update customer accounts and provide regular communication on return status.
• Stakeholder Collaboration:Serve as a point of contact for order and RMA-related inquiries, ensuring timely and professional responses.Work closely with customer service teams to address escalations and provide resolutions.Partner with IT to troubleshoot system issues and implement process improvements.
• Reporting and Analysis:Generate and analyze data on order fulfillment rates, return trends, and customer satisfaction metrics.Identify process bottlenecks and propose actionable solutions to improve efficiency.Support audits and compliance reviews by providing accurate documentation and records.

Pre-Requisites

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

Key skills/competency

• Order Management
• RMA Processing
• Inventory Control
• Logistics Coordination
• Data Analysis
• Problem-Solving
• Stakeholder Communication
• Process Improvement
• SAP/Oracle Proficiency
• Customer Service