Technology Risk Analyst

Technology Risk Analyst - IT Disaster Recovery Team

Join our IT Disaster Recovery team and play a vital role in ensuring enterprise Service Continuity. This position supports mission-critical data center operations, including rack-and-stack work, structured cabling, hardware lifecycle management, and capacity reporting. You’ll troubleshoot complex technical issues, support sustainability across multiple data centers, and contribute to large, cross-functional projects that strengthen our disaster recovery posture. This role offers a blend of hands-on infrastructure work, problem-solving, and meaningful collaboration with internal teams and external vendors. If you enjoy fast-paced environments, technical challenges, and making a measurable impact on organizational resilience, this opportunity is for you.

Job Description Details

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Essential Duties and Responsibilities

• Assist business units with creating Disaster Recovery Exercise plan documents.
• Planning for Disaster Recovery Exercises.
• Facilitate testing and exercises related to disaster recovery.
• Project planning and tracking for creating exercise plans and executing exercises.
• Document exercise results and create after-action reports.
• Lead technical reviews of after-action reports with business units and leaders.
• Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks.
• Provide solutions on complex problem resolutions to the support team.
• Communicate technical information to others.
• Stay abreast of, and comply with, company and department policies and procedures.
• Identify, research, and resolve system data integrity issues/anomalies and report them to the appropriate software development area.
• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
• Document product problems and their resolutions in a solutions database for future analyst reference.
• Assign tasks to support analysts, track and report progress, monitor key success indicators, and report adverse trends to management.
• Prepare written and oral presentations on software, product enhancements, and assigned projects.
• Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities.
• Identify trends in problem reports, as well as research and provide our clients best practice recommendations.
• Perform other duties and responsibilities as assigned.

Advanced Knowledge Of

• System functions and physical components.
• Operating systems, resources, and services.
• European and US power.
• Data networks and protocols.
• Networking, mainframes, standard operating systems, and personal computer applications.
• Network architecture, back-office systems, and proprietary software.

Skills In

• Smartsheets.
• Project management and tracking experience.
• Microsoft Office Applications.
• Technical writing and presenting technical documents.

Preferred Qualifications

• Experience in Sunbird DCIM is Preferred.

Ability To

• Participate in on-call rotation on an occasional basis.
• Work occasional after-hours support, including weekends.
• Travel up to 25%.

Education and Experience

• Bachelor’s: Computer and Information Science, Bachelor’s: Computer Systems Analysis, Bachelor’s: Information Technology, High School (HS) (Required)
• General Experience - 3 to 6 years.

Certifications

Not specified.

Key Skills/Competency

• Disaster Recovery
• Service Continuity
• Data Center Operations
• Network Connectivity
• Technical Troubleshooting
• Project Management
• Technical Writing
• System Data Integrity
• IT Risk Management
• Enterprise Resilience