IT Program Assistant
Ravinia Festival · Highland Park, IL
- On site
- Part-time
- $45,000 / year
- Highland Park, IL
Job highlights
- Provide technical support to Ravinia staff.
- Install software and set up computer equipment.
- Organize hardware inventory and document technical issues.
- Support IT team on projects and tasks.
- Part-time schedule, 4-6 hours daily.
About the role
IT Program Assistant
Ravinia Information Technology is seeking a part-time IT Program Assistant for the 2026 fiscal year. The person in this role will provide technical support to staff and handle a variety of tasks, including installing software on desktop operating systems, setting up computer and network equipment, running reports, and organizing hardware inventory. The individual in this position will also support the team with a variety of technology projects.
Reporting to the Senior System Administrator, you are self-motivated and eager to learn system administration according to best practices. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.
Duties and Responsibilities
- Serve as a member of the Ravinia IT support staff
- Provide first responses to employees relative to software and hardware issues
- Optimize desktop computers as instructed by system administrators
- Assist in the deployment of new computer equipment
- Organize and document spare computer hardware inventory
- Document technical issues
- Run or compile reports
- Pick up IT mail and small packages
- Handle audio/visual and printer support for Ravinia staff
- Assist IT team on small projects and tasks as needed
Qualifications
Knowledge and Skills
- Able to manage tasks efficiently while adhering to organizational procedures and standards
- Customer service skills
- Research and problem-solving
- Lift, arrange, and connect computers, monitors, and peripherals
- Ability to collaborate and work on a small team
- Perform tasks independently across a physical campus environment
- Comfortable supporting remote users
Education & Experience
- High school diploma or equivalent
- Experience with Windows and/or Apple computer hardware and software
- Experience using web-based applications
- Prior work experience
Work Environment
Schedule: As the IT Program Assistant, you will work a part-time schedule of between 4 to 6 hours per day, Monday through Friday, for up to 29 hours per week during regular business hours.
Office Location: This position is on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL.
Benefits
- Eligible for the Illinois Paid Leave plan.
Ravinia is an Equal Opportunity Employer. As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.
Key skills/competency
- IT Support
- System Administration
- Windows
- MacOS
- iOS
- Google Workspace
- Help Desk
- Hardware Inventory
- Troubleshooting
- Customer Service
Skills & topics
- IT Assistant
- Program Assistant
- IT Support
- Technical Support
- System Administration
- Help Desk
- Windows
- MacOS
- Part-time
- Festival IT
How to get hired
- Tailor your resume: Highlight experience with Windows, MacOS, iOS, and help desk systems. Quantify achievements where possible.
- Showcase customer service skills: Emphasize your ability to troubleshoot and support end-users effectively.
- Demonstrate eagerness to learn: Express your motivation to learn system administration best practices.
- Address technical requirements: Clearly list experience with Google Workspace, networking, and hardware setup.
- Highlight collaboration: Mention your ability to work independently and as part of a small team.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical work hours for the IT Program Assistant at Ravinia Festival?
- The IT Program Assistant role at Ravinia Festival offers a part-time schedule, working between 4 to 6 hours per day, Monday through Friday. This totals up to 29 hours per week during regular business hours.
- What operating systems does the IT Program Assistant need experience with?
- The ideal candidate for the IT Program Assistant position will have experience supporting Windows, MacOS, and iOS operating systems. Familiarity with both Windows and Apple computer hardware and software is essential.
- What kind of technical support tasks will an IT Program Assistant perform at Ravinia Festival?
- As an IT Program Assistant, you will provide first responses to employees for software and hardware issues, install software, set up computer and network equipment, optimize desktop computers, and assist with deploying new equipment. You will also organize hardware inventory and support audio/visual and printer needs.
- Is there an opportunity for growth in the IT Program Assistant role at Ravinia Festival?
- While this is a part-time role focused on providing support and assisting the IT team, the position offers a chance to learn system administration according to best practices. Reporting to the Senior System Administrator, you can gain valuable experience in a dynamic festival environment.
- What is the physical work environment like for the IT Program Assistant at Ravinia Festival?
- The IT Program Assistant position is an on-premises role at the Ravinia Offices located at 418 Sheridan Road, Highland Park, IL. You will need to be comfortable performing tasks independently across a physical campus environment and be able to lift and arrange IT equipment.
- What are the key qualifications for the IT Program Assistant role at Ravinia Festival?
- Key qualifications include a high school diploma or equivalent, experience with Windows/Apple hardware and software, proficiency with web-based applications, and prior work experience. Strong customer service, research, and problem-solving skills are also important.
- Does Ravinia Festival offer benefits for part-time employees like the IT Program Assistant?
- Yes, as an IT Program Assistant at Ravinia Festival, you are eligible for the Illinois Paid Leave plan. Ravinia is also committed to diversity and inclusion, encouraging applications from all individuals.