Senior Project Manager, Operations
Ravenwake · Canada
- Hybrid
- Full-time
- CA$100,000 / year
- Canada
Job highlights
- Lead complex operations projects across multiple teams.
- Drive technical initiatives and infrastructure improvements.
- Bridge communication between technical and non-technical stakeholders.
- Develop and implement standardized project processes.
- Manage risks and ensure project delivery timelines.
About the role
Senior Project Manager, Operations
Ravenwake Games, a new studio within Enad Global 7, is seeking a Senior Project Manager for its Operations department. Backed by iconic franchises, Ravenwake Games is committed to delivering inspiring and engaging entertainment worldwide. Our mission is to craft immersive worlds, build vibrant communities, and deliver unforgettable gameplay.
About the Role
The Senior Project Manager will lead the planning, management, and completion of Operations projects across the organization and its affiliates. This role focuses on enabling teams by driving technically complex initiatives such as platform services, tooling, infrastructure, and cross-studio programs. The ideal candidate is technically fluent, comfortable with multiple stakeholders, and excels at bringing structure, visibility, and predictability to cross-functional projects.
Key Responsibilities
- Project & Program Leadership: Lead end-to-end planning and execution of complex projects, define scope, milestones, and delivery plans. Drive execution against schedules while balancing quality, technical debt, and production realities. Define standardized project management processes and mentor other project managers.
- Cross-Team Project Leadership: Coordinate initiatives supporting multiple game and shared services teams. Own integrated project plans and enable alignment and execution without direct line management authority.
- Technical Enablement & Partnership: Translate technical strategies into clear execution plans, timelines, and risks. Ensure teams have visibility into delivery progress and partner closely with stakeholders to translate designs into executable project plans. Act as a bridge between technical and non-technical stakeholders.
- Process & Delivery Governance: Establish and maintain consistent project management practices. Facilitate planning, execution, and retrospectives, focusing on delivery outcomes. Track progress, manage dependencies and risks, and implement continuous process improvements.
- Stakeholder & Communication Management: Act as a primary point of coordination between teams. Provide clear status reporting to leadership, manage expectations, and align project priorities with business objectives. Support go-to-market timelines and launch readiness.
- Risk, Dependency & Change Management: Identify and manage risks, drive mitigation plans, and manage changes while minimizing disruption. Support release coordination and adoption of services and tools. Ensure lessons learned are captured and applied.
Required Qualifications
- 7+ years of senior project or program management experience in technical/software organizations.
- Bachelor's degree in a relevant field; PMP or CSM certification preferred.
- Demonstrated experience managing cross-team, shared-services initiatives.
- Experience with budget planning and ROI analysis.
- Strong understanding of software development lifecycles, infrastructure, and technical delivery models.
- High degree of initiative and self-starter mentality.
- Experience in data analytics is a plus.
- Proven ability to influence and coordinate without direct ownership of delivery teams.
- Excellent communication skills with both technical and non-technical stakeholders.
- Ability to manage multiple concurrent projects with high interdependency.
- Adaptability and agility to pivot quickly when priorities shift.
- Excellent problem-solving and time management skills.
- Experience with Jira and Confluence, including project setup, dashboards, and reporting.
- Solid Microsoft Excel skills.
- Game Industry experience and a passion for games, especially MMOs.
- Comfortable reviewing technical documentation, architecture diagrams, and release plans.
- Experience working in a centralized/shared services organization.
Important Information Regarding Recruiting
Ravenwake Games will never ask for sensitive information (like SIN, bank details) or communicate through free email accounts or messaging apps. We will never ask for payment during the hiring process or extend an offer without an interview. Ravenwake is an Equal Opportunity Employer.
Key skills/competency
- Project Management
- Program Management
- Operations
- Technical Leadership
- Stakeholder Management
- Risk Management
- Agile Methodologies
- Cross-functional Collaboration
- Jira
- Confluence
Skills & topics
- Senior Project Manager
- Operations Manager
- Program Manager
- Technical Project Management
- Software Development Lifecycle
- Infrastructure Management
- Jira
- Confluence
- Gaming Industry
- Remote Work
- BC Canada
How to get hired
- Tailor your resume: Highlight 7+ years of technical project management experience, PMP/CSM certs, and shared services initiative leadership.
- Showcase technical fluency: Emphasize your understanding of SDLCs, infrastructure, and your ability to translate technical strategies.
- Demonstrate stakeholder management: Provide examples of influencing and coordinating teams without direct authority.
- Highlight game industry passion: Mention your familiarity with game development pipelines and enthusiasm for games, especially MMOs.
- Prepare for technical questions: Be ready to discuss Jira, Confluence, Excel, and experience with technical documentation.
Technical preparation
Master Jira for project setup and custom JQL.,Demonstrate advanced Microsoft Excel skills (PivotTables).,Review and discuss technical documentation and architecture diagrams.,Prepare to discuss SDLC, infrastructure, and technical delivery models.
Behavioral questions
Describe leading cross-team projects without direct authority.,How do you manage conflicting priorities and stakeholders?,Provide an example of improving project management processes.,How do you handle project risks and dependencies?
Frequently asked questions
- What is the work arrangement for the Senior Project Manager Operations role at Ravenwake Games?
- The Senior Project Manager Operations role at Ravenwake Games is a remote position, specifically for candidates located within British Columbia, Canada.
- What is the salary range for the Senior Project Manager Operations position?
- The salary range for the Senior Project Manager Operations role at Ravenwake Games is $90,000 - $100,000 CAD annually.
- What kind of projects will a Senior Project Manager Operations at Ravenwake Games manage?
- The Senior Project Manager will lead technically complex initiatives such as platform services, tooling, infrastructure, and cross-studio programs, rather than owning feature delivery within a single game team.
- What technical skills are essential for the Senior Project Manager Operations role?
- Essential technical skills include a strong understanding of software development lifecycles, infrastructure, technical delivery models, and proficiency with tools like Jira, Confluence, and Microsoft Excel.
- How does Ravenwake Games ensure a smooth application process for the Senior Project Manager Operations role?
- Ravenwake Games prioritizes a secure and transparent hiring process, avoiding requests for sensitive personal information and conducting interviews before extending offers. They communicate through official channels only.
- What experience is required for the Senior Project Manager Operations role at Ravenwake Games?
- Candidates need 7+ years of senior project or program management experience in technical or software-driven organizations, with demonstrated experience managing cross-team, shared-services initiatives.
- Is experience in the gaming industry a must for the Senior Project Manager Operations position?
- While not strictly mandatory, game industry experience and a passion for games, especially MMOs, are highly preferred and can significantly strengthen an application for the Senior Project Manager Operations role.
- What are the key responsibilities of the Senior Project Manager Operations at Ravenwake Games?
- Key responsibilities include project and program leadership, cross-team project coordination, technical enablement and partnership, process governance, stakeholder communication, and risk/dependency management.