Senior Customer Success Engineer
@ Rasa

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @rasa.com
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Job Details

About the Role

We’re looking for a Senior Customer Success Engineer who will be the Rasa expert collaborating with Enterprise customers to accelerate their adoption of Rasa’s solutions. Reporting to the Director, Customer Success Engineering, you will provide technical guidance, strategic advice, and proactive support throughout customer engagements.

Key Responsibilities

  • Collaborate with customers to ensure successful product adoption.
  • Provide technical guidance and strategic advice for AI assistant optimization.
  • Support customers with issue resolution and escalate when necessary.
  • Offer proactive consultative advice for optimal Rasa deployments.
  • Communicate customer insights to product and engineering teams.
  • Participate in internal training and education sessions.

Resident AI Engineer Missions

Opportunity to evolve from a Customer Success Engineer to a Resident AI Engineer. RAIs provide hands-on technical implementation, optimization, and troubleshooting by embedding with customer teams or supporting multiple clients.

About You

  • Deep technical expertise in Rasa or similar conversational AI/NLP technologies.
  • Experience working with key customer leadership teams.
  • Proficiency in Python or Full Stack development with cloud experience; DevOps and Kubernetes familiarity is a plus.
  • Fluent in English and French.
  • Nice to have: Experience managing on-prem licensed software solutions.

Benefits

  • Flexible hours and dedicated remote budget.
  • Professional development stipend and 6 paid education days.
  • 26 days of PTO.
  • A Macbook and necessary tech equipment provided.
  • Regular remote team events and annual company-wide offsite.
  • Additional health benefits vary by location (UK or Serbia).

About Rasa

Rasa is a leader in generative conversational AI, offering an open and adaptable platform that delivers next-level AI assistants for enterprises. Founded in 2016 and backed by leading investors, Rasa is remote-first with a global presence and is an equal opportunity employer.

Key skills/competency

  • Customer Success
  • Conversational AI
  • Technical Guidance
  • Strategic Advice
  • Issue Resolution
  • Python
  • DevOps
  • Kubernetes
  • Consultative Support
  • Enterprise Engagement
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How to Get Hired at Rasa

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your skills for Rasa roles.
  • Highlight technical expertise: Emphasize Rasa, Python and DevOps.
  • Show customer success: Detail enterprise collaboration experiences.
  • Prepare for behavioral interviews: Be ready for scenario questions.

📝 Interview Preparation Advice

Technical Preparation

Review Rasa documentation and API usage.
Brush up on Python and full stack development.
Practice Kubernetes and DevOps deployment basics.
Study AI assistant operational best practices.

Behavioral Questions

Describe a challenging customer success scenario.
Explain your collaboration with enterprise teams.
Discuss handling project escalations under pressure.
Share an experience of technical consultation provided.

Frequently Asked Questions