9 days ago
Planner – Group Managed Services
Rapid Systemz
Hybrid
Full Time
€45,000
Hybrid
Job Overview
Job TitlePlanner – Group Managed Services
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€45,000
LocationHybrid
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Job Description
Job Summary
Rapid Systemz is seeking a Planner – Group Managed Services responsible for the optimal allocation of technical resources to meet mission requirements. This role is crucial for maximizing customer satisfaction, optimizing operational costs, and ensuring strict compliance with Service Level Agreements (SLAs).
Key Responsibilities
Resource Management
- Allocate technical resources strategically based on individual expertise, project duration, and specific intervention requirements.
- Prepare and meticulously manage schedules for technical teams, ensuring efficient deployment.
- Ensure all activities comply with internal procedures and established operating standards.
- Monitor the allocation of all resource types, including internal staff, subcontractors, and temporary personnel.
- Maintain accurate and up-to-date data entry within planning systems.
- Monitor mission workload and actively contribute to the financial health and P&L compliance of contracts.
Client Satisfaction
- Serve as the primary point of contact for both internal departments and external clients seeking services.
- Efficiently handle customer complaints and escalate issues appropriately when necessary.
- Coordinate seamlessly with relevant internal departments to ensure smooth service delivery.
- Prioritize tasks rigorously according to contractual service guarantees to uphold commitments.
- Schedule appointments effectively via both phone and email communication.
- Confirm all planning details with technicians, requesters, and end customers to avoid discrepancies.
Logistics Coordination
- Analyze diverse shipping requirements, considering options like delivery, courier services, and standard shipping.
- Manage the removal of equipment using established management tools and processes.
QHSE Compliance
- Adhere strictly to all Quality, Health, Safety, Environment, and Sustainable Development procedures.
- Report any QHSE-related issues or incidents promptly to management.
- Proactively suggest improvements to existing processes to enhance efficiency and compliance.
Required Skills for a Planner – Group Managed Services
- Strong planning and organizational capabilities are essential.
- Good analytical and robust problem-solving abilities.
- Excellent verbal and written communication skills for effective interaction.
- Proven ability to manage time effectively and consistently meet deadlines.
- High adaptability to changing priorities in a dynamic environment.
- Proficiency in various planning tools and systems.
- Good level of French (mandatory for this role).
- English proficiency preferred for broader communication.
Key skills/competency
- Resource Allocation
- Schedule Management
- SLA Compliance
- Customer Service
- Logistics Coordination
- Problem Solving
- Data Entry
- QHSE Procedures
- French Language
- Organizational Skills
How to Get Hired at Rapid Systemz
- Research Rapid Systemz's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume strategically: Highlight planning, resource management, and client coordination skills relevant to Group Managed Services.
- Showcase problem-solving abilities: Prepare examples demonstrating your analytical and problem-solving approach to resource optimization.
- Emphasize communication and language skills: Be ready to discuss your French proficiency and how you manage internal/external communications.
- Prepare for behavioral interviews: Practice describing how you've handled changing priorities and met deadlines in past roles.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary responsibilities of a Planner – Group Managed Services at Rapid Systemz?
02Is French language proficiency mandatory for the Planner – Group Managed Services role?
03How does the Planner role contribute to Rapid Systemz's financial performance?
04What specific planning tools and systems should I be familiar with for this role at Rapid Systemz?
05What kind of challenges might a Planner face regarding resource allocation at Rapid Systemz?
06How does the Planner ensure client satisfaction at Rapid Systemz?
07What is the scope of "Logistics Coordination" for the Planner – Group Managed Services role at Rapid Systemz?
08What is the expected career progression for a Planner at Rapid Systemz?
09How important is attention to detail for the Planner – Group Managed Services role at Rapid Systemz?
10What is Rapid Systemz's approach to Quality, Health, Safety, and Environment (QHSE)?
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