SharePoint and Power Platform L3 Support Analyst

Job Summary

The Collaboration Operations Support Analyst is responsible for the support of the Enterprise SharePoint Collaboration application platform. This role acts as an application analyst who will be responsible for the day-to-day operations of the environment, critical client escalations, and responsible for all production changes and new infrastructure deployments.

Job Responsibilities

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs.
• Prepares for new or changed services, management of the change process, and the maintenance of regulatory, legal, and professional standards.
• Manage and support infrastructure applications and related data repositories on a day-to-day basis.
• Monitor, measure, report, and review current performance of application services and ensure availability and capacity meet business demand.
• Apply applicable information security procedures to maintain compliance across infrastructure applications.
• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability.
• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Installs, configures, and troubleshoots Application(s) used to support IT Services.
• Acts as third level resources for Collaboration application(s).
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution.
• On-Call support responsibilities (coverage nights & weekends).

Required Skills

• 5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online) & OneDrive for Business & Teams.
• 5+ years Microsoft PowerShell and scripting technologies.
• Experience with monitoring technologies (Splunk, SCOM & SiteScope).
• Solid understanding of Active Directory, Server, Database (SQL) and networking technologies.
• Experience with virtual platforms (client and server) and Microsoft Office products.
• Capable of working effectively under a high-pressure and demanding work environment.
• Proven experience in problem identification, troubleshooting, and resolution.
• Excellent written and verbal communication skills.
• Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc.
• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.

Desired Skills

• ITIL Certification and in-depth understanding of ITIL principles, functions, and processes is a plus.
• Server, Storage & Network experience.

Qualifications

• Bachelors Degree

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Key skills/competency

• SharePoint Online Support
• Power Platform Support
• L3 Support Analyst
• IT Infrastructure Support
• Microsoft PowerShell Scripting
• Active Directory Management
• SQL Database Knowledge
• ITIL Principles
• Incident Management
• Problem Solving