Operations Manager

About Raising Cane's

At Raising Cane’s Chicken Fingers, we serve craveable chicken finger meals with a Work Hard. Have Fun. philosophy. Known for our great Crew and cool Culture, we are the fastest-growing chicken concept in the U.S. and on track to be a Top 10 Restaurant Brand.

Job Overview

The Operations Manager supports the Restaurant Leader in achieving operational excellence while upholding Raising Cane’s standards and culture. This role involves working in a fast-paced kitchen environment and engaging directly with customers.

Key Responsibilities

• Execute restaurant operations functions
• Act as manager on duty: open and close the restaurant
• Manage cash handling and ensure accountability
• Enforce Raising Cane’s policies and standards
• Conduct shift management, deploy crewmembers, and document outcomes
• Provide exemplary customer service
• Authorize employee functions requiring manager approval
• Ensure cleanliness and proper working order of the restaurant
• Complete additional duties as assigned

Qualifications

The ideal candidate is detail-oriented, organized, self-driven, and flexible. Must have 3+ years of restaurant or retail management experience, familiarity with Microsoft Office, and be capable of working varied shifts including days, evenings, and weekends. New restaurant opening experience is preferred. A high school diploma or equivalent is preferred, and candidates must be 18 years or older.

Benefits & Perks

• Medical, Dental, Vision & Pharmacy Benefits
• Dependent Care & Healthcare Flexible Spending Accounts
• Life and Disability insurance provided
• 401(k) with Employer Match
• Weekly Pay (or bi-weekly in some states), monthly bonus
• Paid Time Off, sick time, and paid holidays
• Tuition Reimbursement and Crew Assistance Program
• Casual Work Attire and Employee Discount Programs

Key Skills/Competency

• Operations
• Management
• Customer Service
• Cash Handling
• Team Leadership
• Problem Solving
• Shift Management
• Microsoft Office
• Communication
• Training