RRC - Customer Service Rep II
Railroad Commission of Texas · Austin, TX
- On site
- Full-time
- $50,000 / year
- Austin, TX
Job highlights
- Handle customer inquiries via phone, email, and in-person.
- Process and audit financial transactions and payments.
- Assist the public with accessing and researching records.
- Requires meticulous attention to detail and accuracy.
- Opportunity to work in a stable state agency.
About the role
About the Railroad Commission of Texas
The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry; and surface mining operations. You can find more details about us on the Railroad Commission of Texas' website here https://www.rrc.texas.gov/about-us/.
Benefits
To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:
- Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year
- Telework options for eligible positions
- Flexible work schedules
- Retirement pension with a 150% agency match
- 401(k), 457(b) and Roth
- Health premiums 100% paid for full-time employees
- Tuition Reimbursement
- Wellness and Exercise Leave
- Career development programs/opportunities for advancement
For a complete list of our total compensation package, please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.
Job Overview
The Railroad Commission of Texas seeks a Customer Service Representative to perform responsible customer representative duties in the Public Sales Unit, Information Services Section, Information Technology Division. Information Services maintains an extensive catalog of historical Texas oil and natural gas well records in multiple formats and is responsible for the customer service functions related to providing the information contained in these records. The Public Sales Customer Service Representative performs work such as recording, classifying, examining, and verifying financial records, documents, or reports, and assisting customers with record requests and payments related to oil and gas records and fees.
Essential Job Duties
- Respond to customer inquiries and requests by telephone, e-mail, or in person.
- Receive, record, and audit large sums of money collected from records research copies, and Oil and Gas Division permit fees.
- Process POS credit card transactions, as well as checks for payments.
- Prepare receipts and may receive cash.
- Verify data entered into the cash receipt system and assign program codes.
- Provide customer service as needed.
- Actively participate in independent job-related research and demonstrate initiative when seeking solutions to issues.
- Assist the public in accessing and researching Commission records.
- Perform additional tasks, as assigned, to maintain workflow.
- May assist with data entry of Revenue into the agency's revenue database.
Knowledge, Skills, and Abilities
- Knowledge of professional office protocol and procedures.
- Skill in using Microsoft Office, mainframe terminal operations, and other Windows-based PC software applications.
- Skill in basic mathematical operations, reading and writing comprehension, and professional, business writing.
- Skill in communicating effectively, both orally and in writing.
- Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.
- Ability to provide good telephone front desk customer service etiquette.
- Ability to learn and understand oil and gas policy and procedures, and interpret processes.
- Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.
- Ability to operate a copy machine and other general office equipment.
- Ability to provide excellent customer service in a public environment and perform job duties under pressure while meeting deadlines.
- Ability to reach low and high, push and pull heavy file drawers, and lift, carry, and move up to 30 pounds.
- Ability to work around equipment generating heat, noise, and bright reflective lights.
- Ability to work independently and on a team.
- Ability to work Monday-Friday, 8 AM – 5 PM.
For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Qualifications
Minimum Qualifications
- High school diploma or GED.
- Knowledge of professional office and administrative practices and procedures.
- Direct customer service experience, including financial transactions.
- One or more years of relevant professional experience.
- One or more years of experience receiving, recording, and auditing large sums of money collected through financial transactions.
- Ability to work independently as well as part of a team.
- Ability to work 8:00 AM – 5:00 PM in the office.
Preferred Qualifications
- General knowledge of Oil and Gas Division functions.
- Detailed familiarity with forms and filing procedures.
- Bachelor's or advanced degree in a customer service-related field.
Work Environment
Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in the public area. May work with old documents that contain dust and other materials.
Physical Requirements
The physical requirements described here are representative of those required of an employee to successfully perform the essential functions of this job.
- Ability to reach high and low; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment.
- The position requires the ability to frequently stand, walk, sit, or stand for long periods, lift up to 30 lbs., open filing cabinets, and bend or stand on a stool, as necessary.
Work Hours
Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternative schedules for employees, provided they do not adversely affect operations or service levels and standard hours of operation are maintained. The Commission may also offer telework in accordance with the agency's approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.
Application Process
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or log in: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
Key skills/competency
- Customer Service
- Communication
- Data Entry
- Financial Transactions
- Record Keeping
- Problem Solving
- Attention to Detail
- Office Software
- Teamwork
- Public Interaction
Skills & topics
- Customer Service
- Representative
- Texas
- State Government
- Oil and Gas
- Records Management
- Financial Transactions
- Public Sector
- Administrative Support
- Data Entry
How to get hired
- Tailor your resume: Highlight customer service experience and financial transaction handling. Quantify achievements where possible.
- Emphasize relevant skills: Showcase proficiency in Microsoft Office, communication, and attention to detail.
- Address qualifications directly: Ensure your resume clearly shows a high school diploma/GED and at least one year of customer service and financial transaction experience.
- Submit application accurately: Follow the instructions for Work In Texas (WIT) and complete the CAPPS Recruit Prescreening Questionnaire.
- Prepare for interview: Be ready to discuss your problem-solving abilities and how you handle pressure and deadlines.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Customer Service Representative II at the Railroad Commission of Texas?
- As a Customer Service Representative II at the Railroad Commission of Texas, you will be responsible for responding to customer inquiries, processing and auditing financial transactions, assisting the public with record requests, and performing data entry related to oil and gas records and fees. This role is crucial for the Public Sales Unit within the Information Technology Division.
- What qualifications are required for the Customer Service Representative II position at the Railroad Commission of Texas?
- The minimum qualifications include a high school diploma or GED, knowledge of professional office and administrative practices, direct customer service experience including financial transactions, and at least one year of relevant professional experience. You must also have one or more years of experience in receiving, recording, and auditing large sums of money. The ability to work both independently and as part of a team, and to work 8 AM – 5 PM in the office, is also required.
- What are the benefits offered to employees at the Railroad Commission of Texas?
- The Railroad Commission of Texas offers a comprehensive benefits package, including generous paid time off, telework options for eligible positions, flexible work schedules, a retirement pension with a 150% agency match, 401(k), 457(b), and Roth options. Health premiums are 100% paid for full-time employees, and they also offer tuition reimbursement, wellness and exercise leave, and career development opportunities.
- What is the work environment like for a Customer Service Representative II at the Railroad Commission of Texas?
- The work environment is primarily indoors in a general office setting with regulated heating and cooling. The noise level is typically low to moderate, though occasional customer conversations may occur. You may also work with older documents that could contain dust.
- How do I apply for the Customer Service Representative II job at the Railroad Commission of Texas?
- The Railroad Commission of Texas only accepts online applications for this posting. If you are applying through Work In Texas (WIT), you must complete the CAPPS Recruit Prescreening Questionnaire. You can register or log in via CAPPS Recruit to access this. Due to high application volume, telephone calls are not accepted, and only selected candidates will be contacted.
- Does the Railroad Commission of Texas offer telework for the Customer Service Representative II role?