Closing Services Specialist - Remote

Closing Services Specialist - Remote at Radian

At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.

Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you’re excited about this role but your experience or education level doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About the Role: Closing Services Specialist - Remote

The Closing Services Specialist - Remote is responsible for completion of all aspects of the loan closing process. This will include reviewing cleared title commitments, preparing closing disclosures, working with signing agents, lenders, borrowers, and attorneys. This employee will have a thorough understanding of all the documents utilized in a closing package. This employee will exemplify outstanding customer service. This position will also handle more complex files and handle escalations as they arise.

Primary Duties And Responsibilities

• Once closing disclosure request is obtained, verify clear to close, vesting, payoffs, taxes, HOA's, insurance premiums, loan amounts, fees and borrowers’ funds are okay in order to return the settlement statement/disclosure to the lender.
• Continuously monitor daily queues to ensure orders are followed up and completed within service level agreements.
• Review closing package prior to the scheduled closing date to ensure file is fully balanced and can be recorded properly after closing.
• Address inquiries from lenders, borrowers, internal staff, and management in a professional and timely manner.
• Provide excellent customer service through all communications including inbound/outbound phone calls and emails.
• Return modifications of closing disclosure/statement according to the lenders closing instructions.
• Assist in training for new team members.
• Perform other duties as assigned or apparent.

Qualifications

Basic Education and Prior Work-Related Experience:

• Degree Requirement: HS Diploma or GED
• Work Experience: 2 or more years of prior work-related experience

Additional Qualifications

• Typing/data entry skills with a minimum of 65 words per minute.
• Proficiency in Microsoft Office (Outlook, Excel and Word).
• Knowledge of client-based systems.
• Attention to detail.
• Motivated and positive team player.
• Excellent verbal, written and interpersonal skills.
• Ability to problem solve in a growing, expanding business.
• Ability to multi-task in fast-paced environment.

Why Join Radian?

• Competitive Compensation: anticipated base hourly rate from $19.00 to $27.00 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and Relaxation: This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Our Company Makes an Impact: We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity. Radian has also pledged to SHRM’s CEO Action for Inclusion & Diversity commitment.
• Comprehensive Health Benefits: Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your Future: 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks: Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits: To learn more about our benefits offerings, visit our Benefits Page.

About Radian

Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day. Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people’s potential – and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line – having an impact on communities across the country to help more people achieve the American Dream of homeownership. We hope you’ll see yourself at Radian. See more about us at Radian.com.

Key skills/competency

• Loan Closing
• Settlement Statements
• Closing Disclosures
• Customer Service
• Data Entry
• Title Review
• Microsoft Office
• Problem Solving
• Communication
• Compliance