Customer Service Representative
@ QUIPT HOME MEDICAL INC

Salina, Kansas, United States
On Site
Posted 5 days ago

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Job Details

Customer Service Representative

Quipt Home Medical is a rapidly growing leader in clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.

Position Summary

As a Customer Service Representative, you are the direct point of contact for patients, caregivers, referral sources, or commercial accounts. You will provide equipment and/or services by answering inquiries, processing orders, handling complaints, and ensuring timely and accurate communication.

Essential Responsibilities

  • Manage inbound communications and provide detailed messages.
  • Direct visitors and correspondences to the appropriate personnel.
  • Qualify orders by verifying diagnosis, insurance coverage, and reimbursement info.
  • Input orders, process work orders, and arrange customer deliveries/pickups.
  • Handle complaints and perform accurate billing, documentation, and filing.
  • Maintain patient files and participate in training programs.

Benefits

  • Medical, Dental & Vision Insurance
  • Short and Long Term Disability Options
  • Life Insurance
  • Generous PTO and Paid Holidays
  • 401K with match
  • Competitive Pay

Requirements

The role requires a High School Diploma or equivalent, previous clerical or customer service experience, proficiency in Microsoft Office and general office skills, and preferably experience with Medicare/Medicaid billing or medical office procedures.

Key skills/competency

Customer Service Representative, orders, complaint resolution, billing, insurance, documentation, Microsoft Office, Brightree, communication, training

How to Get Hired at QUIPT HOME MEDICAL INC

🎯 Tips for Getting Hired

  • Research QUIPT HOME MEDICAL INC's culture: Study mission, benefits, and training programs.
  • Customize your resume: Highlight clerical and customer service skills.
  • Emphasize technical proficiency: Include Microsoft Office and Brightree experience.
  • Prepare for behavioral questions: Use examples on complaint resolution and teamwork.

📝 Interview Preparation Advice

Technical Preparation

Learn Brightree software basics
Review Microsoft Office fundamentals
Practice quick data entry exercises
Study medical billing procedures

Behavioral Questions

Describe a time you resolved a complaint
Explain how you manage multiple tasks
Show an example of clear communication
Discuss a scenario using independent decisions

Frequently Asked Questions