Customer Service Representative

Customer Service Representative

Quipt Home Medical is a rapidly growing leader in clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.

Position Summary

As a Customer Service Representative, you are the direct point of contact for patients, caregivers, referral sources, or commercial accounts. You will provide equipment and/or services by answering inquiries, processing orders, handling complaints, and ensuring timely and accurate communication.

Essential Responsibilities

• Manage inbound communications and provide detailed messages.
• Direct visitors and correspondences to the appropriate personnel.
• Qualify orders by verifying diagnosis, insurance coverage, and reimbursement info.
• Input orders, process work orders, and arrange customer deliveries/pickups.
• Handle complaints and perform accurate billing, documentation, and filing.
• Maintain patient files and participate in training programs.

Benefits

• Medical, Dental & Vision Insurance
• Short and Long Term Disability Options
• Life Insurance
• Generous PTO and Paid Holidays
• 401K with match
• Competitive Pay

Requirements

The role requires a High School Diploma or equivalent, previous clerical or customer service experience, proficiency in Microsoft Office and general office skills, and preferably experience with Medicare/Medicaid billing or medical office procedures.

Key skills/competency

Customer Service Representative, orders, complaint resolution, billing, insurance, documentation, Microsoft Office, Brightree, communication, training