Customer Support Representative
Quikr
Job Overview
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Job Description
About the Opportunity
We are hiring Customer Support Representatives on behalf of a fast-growing, venture-backed B2B technology company. Due to continued expansion, the company is building its support team to ensure customers receive timely, high-quality assistance. This role is ideal for individuals who enjoy problem-solving, communicating with customers, and working in a collaborative environment. Both early-career candidates and experienced professionals are encouraged to apply.
What You’ll Do
- Respond to customer inquiries via email, chat, and/or phone
- Help users navigate the platform and resolve issues
- Troubleshoot common problems and escalate complex cases when needed
- Document customer interactions accurately in support systems
- Follow established support processes and service standards
- Collaborate with product, engineering, and operations teams
- Identify recurring issues and share feedback to improve the customer experience
Who Should Apply
- Communicate clearly and professionally in writing and conversation
- Enjoy helping people and solving problems
- Can remain patient and organized under pressure
- Are comfortable learning new software tools
- Can manage multiple tasks effectively
- Are dependable and detail-oriented
Ideal Backgrounds Include
- Customer service or call center experience
- Technical support or help desk roles
- Hospitality, retail, or client-facing positions
- Recent graduates seeking professional experience
- Professionals transitioning into tech
What You’ll Gain
- Experience supporting business customers in a technology environment
- Structured onboarding and training
- Exposure to modern support tools and workflows
- Opportunities to grow into senior support or operations roles
- Experience working in a fast-paced startup environment
Compensation & Benefits
- Competitive base salary
- Benefits package provided by the employer
- Remote work flexibility within the United States
- Performance-based growth opportunities
Hiring Process
Qualified candidates may be invited to complete an initial screening, which may include a structured interview and/or role-relevant assessment. Selected candidates will proceed to interviews with the hiring team.
Equal Opportunity Employer
The employer is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
Key skills/competency
- Customer Service
- Problem-Solving
- Communication Skills
- Troubleshooting
- Documentation
- Collaboration
- Help Desk Support
- Client Interaction
- Technical Acumen
- CRM Software
How to Get Hired at Quikr
- Research Quikr's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your resume to highlight customer service, problem-solving, and tech-savviness for the Customer Support Representative role.
- Showcase communication skills: Prepare to demonstrate clear, professional communication through examples from past roles.
- Highlight collaboration: Be ready to discuss experiences working with cross-functional teams to resolve issues.
- Emphasize adaptability: Illustrate your comfort with learning new software tools and thriving in a fast-paced environment.
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