Technical Operations Manager

About Quicknode

Quicknode is a cloud-based infrastructure company powering the blockchain ecosystem. Our mission is to be the indispensable utility empowering companies and innovators globally to build next-generation Web3 enabled businesses and applications. Backed by top investors like Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund, Quicknode has a team of over 120 people maintaining high performance global data infrastructure that serves billions of requests daily.

The Role

As a Technical Operations Manager, you will lead a team of 5–10 Technical Operations Engineers and set the bar for 99.99%+ uptime. You will drive operational excellence for shipping chains fast, manage SEV-0/1 escalations, translate organizational priorities into quarterly goals, and build a team culture where engineers grow, toil is minimized, and incidents are reduced.

What We Actually Need

• People leadership: 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams with effective one-on-ones and team growth.
• Technical credibility: Hands-on background in Linux, Kubernetes, cloud (AWS, GCP, OCI, Azure) and observability tools (Prometheus, Grafana, Datadog).
• Incident command: Experience leading SEV-0/1 responses, crafting RCAs for systemic fixes, and reducing MTTR.
• Operational rigor: Ownership of SLO/SLA, on-call scheduling and workload distribution without burnout.
• Cross-functional fluency: Collaboration with Product, Engineering, Security, and Support; managing escalations and audits.
• Communication: Ability to articulate complex failures simply to various stakeholders.

What You'll Do

• Own team delivery: Set quarterly goals, run sprints, ship infrastructure projects and upgrades on time.
• Drive reliability: Maintain SLAs/SLOs, reduce incident recurrence, and keep the platform at 99.99%+ uptime.
• Lead escalations: Coordinate SEV-0/1 response, stakeholder communications, post-mortems, and corrective actions.
• Grow the team: Hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement.
• Reduce toil: Champion automation initiatives to free engineers for higher-leverage work.
• Coordinate cross-functionally: Align with Product, Engineering, Security, and Support on priorities and rapid issue resolution.

Why This Role Stands Out

• Leverage: Multiply impact through a high-caliber team shipping real infrastructure at scale.
• Ownership: Set strategy, run incidents and see the results in production metrics.
• Growth: Gain deep exposure to blockchain protocol operations while developing distributed-systems leadership.
• Remote-first: Enjoy an async culture, follow-the-sun coverage and sustainable on-call practices.
• Compensation: Transparent region-aligned base salary and quarterly bonus eligibility.

The Bar: Signals We Care About

• Teams that meet reliability targets while keeping attrition low.
• Post-mortems that drive systematic fixes.
• Proven capability to scale and improve team performance.
• Balance of technical depth with people leadership skills.
• Experience in reducing processes and technical toil effectively.
• Bonus: Blockchain/Web3 infrastructure background and community leadership.

Process

A multi-step interview process including an initial HR screen, leadership and technical interviews, executive and founders discussions, followed by an offer and onboarding process starting one week prior to official start.

Compensation and Benefits

International salary ranges vary by location, with details discussed during the hiring process. This role is eligible for a quarterly bonus tied to performance and includes a competitive benefits package and dedicated total rewards practices.

Equal Opportunity Employer

Quicknode is an equal opportunity employer, considering all qualified candidates without regard to any protected characteristics.

Key skills/competency

Technical Operations Manager, SRE, DevOps, Linux, Kubernetes, Cloud, Incident Management, Automation, Blockchain, Team Leadership