Gainsight Administrator

@ Quest Software

Overview

Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. The company assists in modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments while also unlocking value from data through AI and integrated data solutions.

Role Summary

The Gainsight Administrator is responsible for end-to-end administration of the Gainsight platform. The role involves designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams.

Responsibilities

• Serve as the Gainsight platform owner for architecture, configuration, and optimization.
• Design advanced workflows using Rules Engine, Horizon Journeys, Success Plans, Scorecards, and Playbooks.
• Manage complex data integrations with Salesforce, Snowflake, Mindtickle and other systems.
• Build and maintain dashboards, reports, and health score frameworks for customer success metrics.
• Partner with multiple teams to gather requirements and deploy scalable solutions.
• Proactively enhance platform usability, efficiency, and data integrity.
• Maintain Gainsight best practices, compliance and security standards.
• Provide training and support for Gainsight users across the organization.
• Stay current with Gainsight product releases and roadmap enhancements.

Qualifications

• Gainsight Level 3 Certification (proof required).
• 3+ years of hands-on Gainsight administration experience.
• Strong knowledge of Gainsight modules including Rules Engine, Journey Orchestrator, Timeline, Scorecards, and Success Plans.
• Proficient in Salesforce data structures and relational data models.
• Experience with ETL tools, APIs, and SQL is a strong plus.
• Excellent analytical, problem-solving, project management, and communication skills.

Preferred Qualifications

• Experience with Gainsight PX or in-product engagement tools.
• Familiarity with Looker, Tableau, or Snowflake.
• Experience supporting a global Customer Success organization.

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. Trusted by more than 45,000 companies including 90% of the Fortune 500, Quest is dedicated to solving critical IT challenges.

Why Quest

At Quest, your work makes an impact. The company offers competitive pay, bonuses, comprehensive benefits, flexible work options, generous PTO, and opportunities for professional growth through mentorship and leadership programs.

Note: Always apply through quest.com/careers. Beware of fraudulent job offers and only interact with Quest employees with an @quest.com email address.

Key skills/competency

• Gainsight Administration
• Workflow Design
• Data Integration
• Customer Success
• Salesforce
• ETL Tools
• Dashboard Reporting
• Technical Aptitude
• Project Management
• Platform Optimization