Healthcare Client Services Consultant

Healthcare Client Services Consultant

At Quest Analytics, our team members fulfill their quest to work in an innovative, collaborative, challenging, and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Healthcare Client Services Consultant to join our team. You will provide analytical support to our clients in solving hard problems in improving access to healthcare.

The mission of the Healthcare Client Services Consultant is to serve as the primary contact for our clients after the sale of our software solutions. The consultant is responsible for successful software implementation, maintenance, and ongoing support and delivery of our cloud-based products, as well as any consulting services purchased by the client. Our Consultants develop and maintain a deep understanding of their client's data and provider network management workflows to ensure that clients are consistently using the platform to achieve their strategic objectives. This role is ideal if you are someone who is analytically-minded, can communicate clearly, and are passionate about forming and growing relationships. If you are excited about working in a great workplace environment and eager to maintain that positive culture through your responsibilities and attitude, and awesome at solving client issues with excellent service, then this is the right job for you!

What You'll Do

• Develop comprehension of the client’s internal process for delivering data in a consistent manner and on a regular schedule.
• Strengthen current client relationships to focus on client retention and potential upsells.
• Establish a strong working relationship/partnership with the client, answering questions on our solutions and regulatory requirements.
• Build and deliver initial implementation per client specifications, discover expansion opportunities, and adjust as needed along the way.
• Train end-users in the features and functionality of the platform.
• Be a key player in coordinating adoption efforts with client partners.
• Facilitate and document monthly meetings with clients.
• Promote platform utilization and return on investment analyses to support renewal conversations.
• Write Access database queries to bring data sets into the platform, including data cleaning and standardization.
• Clearly and thoroughly communicate and document any product enhancement suggestions or improvement performance challenges.
• Collaborate with product and development team when additional details are requested about client needs.
• Perform user acceptance testing releases before moving to production.

What It Requires

• Prior Client Implementation / Consultant experience required, within health insurance payor or healthcare software company is preferred.
• Bachelor's degree or 2 years of prior consultant work experience.
• Intermediate level experience in Excel including creating pivot tables and extensive formulas is required, or MS Access skills with the ability to create and modify tables, queries, forms, and reports.
• Basic SQL skills with the ability to manage relationships; and perform data validation for accurate reporting - preferred.
• Microsoft Office Suite proficiency using Word, PowerPoint, Outlook, SharePoint, and OneDrive.
• Deep analytical skill set.
• Strong business aptitude.
• Innovative with the ability to think outside the box.
• Superior Communication Skills.
• Desire to cultivate deep client relationships.
• Ability to thrive in an unstructured and fast-paced environment.
• Demonstrate interpersonal strengths including a personable and approachable demeanor.
• Strong collaborative spirit.

What You’ll Appreciate

• Workplace flexibility – you choose between remote, hybrid, or in-office.
• Company paid employee medical, dental, and vision.
• Competitive salary and success sharing bonus.
• Flexible vacation with no cap, plus sick time and holidays.
• An entrepreneurial culture that won’t limit you to a job description.
• Being listened to, valued, appreciated -- and having your contributions rewarded.
• Enjoying your work each day with a great group of people.

About Quest Analytics

For more than 20 years, Quest Analytics has been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use their tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Key skills/competency

• Client Management
• Software Implementation
• Data Analysis
• Healthcare IT
• Relationship Building
• Microsoft Excel
• MS Access
• SQL
• Communication Skills
• User Acceptance Testing