Senior Director of COE Enablement

@ Quartile

Who We Are

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Our platform fuels growth for 5,300+ brands and manages over $2 billion in annual ad spend. We value diversity, inclusion, and a culture where all perspectives are welcomed.

Overview

Quartile is building a world-class Center of Excellence (COE) to drive high-quality, consistent, and scalable client outcomes. The Enablement domain is designed to equip the Customer Success team with the necessary skills, knowledge, tools, and resources to effectively manage a growing portfolio of advertisers.

Role Description

As the Senior Director of COE Enablement, you will lead the transformation of our enablement function into a strategic capability. You will focus on onboarding, continual training, knowledge management, and multi-channel client strategy development. Over the next two years, you will build a high-performing team and define the organizational structure needed to meet increasing demands.

What You'll Do

• Lead Enablement Strategy: Define and execute a comprehensive enablement strategy for CS teams.
• Unify Programs: Consolidate onboarding, training, and knowledge management into a scalable system.
• Capability Integration: Collaborate with product, tech, and CS teams for rapid capability adoption.
• Innovate: Translate emerging capabilities into actionable frameworks accessible to all.
• Knowledge Management Excellence: Build and maintain a dynamic, centralized knowledge base.
• Training & Development: Oversee an onboarding and continuous training framework for all CS members.
• Measure & Optimize Impact: Set KPIs to track and improve enablement program effectiveness.
• Team Leadership & Growth: Recruit and develop a high-performing team to support scaling operations.

Requirements

Deep experience in multi-channel digital marketing and e-commerce. Proven track record building scalable enablement programs. Exceptional leadership, communication, collaboration, and team-building skills. Data-driven mindset with the ability to define KPIs and iterate initiatives based on insights.

Benefits

• Comprehensive Insurance Coverage
• 401K Plan with Employer Match
• Generous Paid Time Off (24 Vacation, 7 Sick, 12 Holidays, Short Summer Fridays)
• Company Laptop + Tech Accessories

Key skills/competency

• Enablement Strategy
• COE
• Customer Success
• Digital Marketing
• E-commerce
• Team Leadership
• Onboarding
• Training
• Knowledge Management
• Data-driven