Customer Operations and Data Analyst
Quantum Management Services Ltd.
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Customer Operations and Data Analyst - Luxury Retail
Location: Ville Saint-Laurent, QC
Salary: Up to $33/hour
Contract: 6-month contract with strong possibility of extension
About the Role
Are you passionate about operations, data analysis, and improving customer experience? This opportunity offers the chance to join a global luxury retail environment where data and operational insights play a key role in driving service excellence. We are currently looking for a Customer Operations & Data Analyst to support a dynamic team based in Montréal. In this role, you will work closely with Customer Service leadership while collaborating across multiple divisions, gaining exposure to different brands, operational models, and customer service strategies within the luxury retail sector.
This position is ideal for professionals with experience in operations, logistics coordination, retail operations, or business analytics who enjoy working with data to improve processes and performance.
Key Responsibilities:
- Analyze operational and customer data to identify trends, generate insights, and support service performance improvements.
- Investigate service challenges and collaborate with internal teams to identify solutions and enhance operational efficiency.
- Work cross-functionally with multiple departments to support smooth daily operations and service delivery.
- Contribute to process optimization initiatives, helping improve workflows and operational tools.
- Develop reports and dashboards using tools such as Excel and Power BI to support data-driven decision making.
What We Are Looking For:
- Background in operations, logistics coordination, retail operations, customer operations, or business analysis.
- Strong analytical mindset with the ability to interpret data and identify opportunities for improvement.
- Experience working with Excel and reporting tools (Power BI is an asset).
- Comfortable collaborating with multiple teams in a fast-paced environment.
- Interest in working within the luxury retail industry, where operational efficiency and customer experience are key.
Why Apply?
This role offers a unique opportunity to combine operations, analytics, and customer experience within a global luxury retail organization, while gaining exposure to multiple business units and strategic initiatives.
How to Apply:
Please forward your resume in Word format to Cristina Bilbao at cristina.bilbao@quantum.ca.
Referral Bonus:
REFER A TEMP HIRE AND EARN A BONUS! For details, click here.
Key skills/competency
- Customer Operations
- Data Analysis
- Luxury Retail
- Operations
- Process Improvement
- Excel
- Power BI
- Reporting
- Business Analytics
- Customer Experience
How to Get Hired at Quantum Management Services Ltd.
- Tailor your resume: Highlight your operations, data analysis, and luxury retail experience using keywords from the job description.
- Craft a compelling cover letter: Express your passion for the luxury retail sector and data-driven improvements.
- Showcase your skills: Emphasize your proficiency in Excel and any experience with Power BI for reporting.
- Prepare for interviews: Be ready to discuss your analytical approach to problem-solving and cross-functional collaboration.
- Direct application: Send your resume in Word format to Cristina Bilbao at cristina.bilbao@quantum.ca.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background