10 days ago
Catalog Technical Support Specialist
Quantum Management Services Ltd.
Hybrid
Full Time
CA$85,800
Hybrid
Job Overview
Job TitleCatalog Technical Support Specialist
Job TypeFull Time
Offered SalaryCA$85,800
LocationHybrid
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Job Description
Catalog Technical Support Specialist
Our client, Quantum Management Services Ltd., is seeking a detail-oriented and technically proficient Catalog Technical Support Specialist to manage technical aspects of their marketplace retailers. This role is crucial for ensuring a seamless experience for retailers and customers alike, acting as the primary technical point of contact and becoming an expert on the platform's database functionality.
Responsibilities:
- Onboard new retailers and manage their product catalogs on the platform.
- Review audit reports, ensuring data accuracy and resolving technical errors.
- Provide technical support by resolving errors on specific projects.
- Verify and classify products that impact customer experience.
- Assist with daily tasks and special projects to streamline retailer onboarding and internal processes, collaborating cross-functionally.
- Lead calls with retailers for onboarding and issue resolution.
- Effectively triage a high volume of support tickets.
- Conduct storefront audits and quality assurance checks.
Requirements:
- Minimum of 3 years of experience in customer-facing/technical account management and analytical/technical roles.
- Experience in client service-facing roles is preferred.
- High level of organization and attention to detail.
- Intermediate SQL experience is required; knowledge of other programming languages is a plus.
- Ability to translate complex technical concepts for non-technical audiences.
- Proficiency in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word).
Key skills/competency:
- Technical Support
- Catalog Management
- SQL
- Client Service
- Retailer Onboarding
- Data Analysis
- Problem Solving
- Cross-functional Collaboration
- Quality Assurance
- Technical Account Management
How to Get Hired at Quantum Management Services Ltd.
- Tailor your resume: Highlight your 3+ years of customer-facing/technical account management experience and SQL proficiency. Quantify achievements in data accuracy and issue resolution.
- Craft a compelling cover letter: Emphasize your ability to translate technical concepts and your organizational skills. Mention your interest in improving retailer onboarding processes.
- Prepare for technical questions: Be ready to discuss your SQL experience and how you've resolved technical errors in past roles. Practice explaining technical concepts simply.
- Showcase client service skills: Prepare examples demonstrating your ability to manage client relationships, lead calls, and effectively triage tickets.
- Follow application instructions: Email your resume directly to Arriane Liangcungco at arriane.liangcungco@quantum.ca as specified.
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