Workforce Planning Manager - Operations

Our Mission and Customers

Qonto's platform simplifies banking and finance management for SMEs today, enabling them to build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews. Our culture prioritizes customer satisfaction, as proven by our Net Promoter Score of 75, far exceeding typical traditional banking scores.

Our Journey

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023 and aim to become the undisputed European leader in SME finance management.

Our Beliefs

We hire for skills and potential, embracing diversity with 80+ nationalities, 45% women, and 56% women in leadership. Our discrimination-free hiring process ensures the best teams are built on merit.

AI at Qonto

AI is a catalyst for our success, deeply embedded in how we work to raise the bar for entrepreneurs. Qontoers receive unlimited access to leading AI tools like Claude Code, Cursor, Copilot, Dust, and Notion AI. We seek individuals who experiment, push AI limits, and know when to trust and question it. If you're already pushing AI boundaries, you'll fit right in.

Join Qonto as a Strategic Workforce Planning Manager - Operations to strengthen capacity planning and optimization across Operations teams. You will transform data into decisions that enhance productivity, efficiency, and service quality across multiple markets. This role will shape demand forecasting, resource allocation, and budget steering across internal and external teams, directly impacting our ability to meet SLAs and regulatory expectations while scaling sustainably across Qonto’s 8 markets.

As a Strategic Workforce Planning Manager - Operations at Qonto, you will:

• Own capacity planning and forecasting: Improve forecast accuracy and planning cadence by maintaining and evolving models for internal and external teams.
• Steer budget performance: Reduce deviations versus plan by acting as the team’s budget point of contact and identifying efficiency levers.
• Turn analysis into action: Deliver measurable productivity gains by translating qualitative and quantitative insights into clear recommendations and action plans.
• Build and improve measurement tools: Increase visibility on productivity by maintaining dashboards and, when needed, creating simple tools (spreadsheets or SQL-based reporting).
• Drive cross-functional projects: Improve service performance by coordinating stakeholders at Qonto and with vendors to execute process and tooling improvements.

What You Can Expect

• A scope combining strategic planning, financial analysis, data work, vendor management, and continuous improvement.
• A highly collaborative environment with many stakeholders, across teams and countries.
• A role where pragmatic problem solving is as crucial as rigor, often working with imperfect data.
• Opportunities to explore and apply new technologies, including AI and LLM-enabled tools, to unlock efficiency.

About Your Future Manager

Your manager will be Gustavo, our Lead Planning and Reconciliation. Gustavo has a solid career in fintech and payments, holding key strategy and planning roles at Mercado Libre and Mastercard Advisors. He honed his consulting skills at Bain & Company and completed an MBA at HEC Paris with a specialization in Data & AI. With over 7 years of experience, Gustavo brings a hybrid profile combining strategic vision with strong technical data skills, expertise in workforce planning and financial reconciliation, and a knack for driving efficiency and leading complex projects in fast-paced environments.

About You

• Experience: At least 3 years in a similar role or analytical positions like Business Analyst, Sales/Revenue Operations, Project Management, or Strategic Planning.
• Technical Mastery: Strong Excel skills (forecasting, modeling) and solid SQL capabilities for independent large dataset manipulation.
• Analytical & Strategic Mindset: Understands business and finance fundamentals (cost-to-serve, unit cost) and can identify patterns to turn data into practical solutions.
• Impactful Communicator: Can drive projects end-to-end with autonomy and summarize complex analyses into simple, actionable recommendations for diverse stakeholders.
• Languages & Curiosity: Fluent in English and French (B2-C1 level) with strong curiosity for AI and new technologies to continuously improve efficiency.

Qonto is committed to diversity and inclusion. We encourage all candidates who see the value they can bring to our team to apply.

Our Hiring Process

• Interviews with your Talent Acquisition Manager and future managers (1 hour each).
• A remote or live exercise to demonstrate your skills and give you a taste of working at Qonto.

On average, our process lasts 20 working days.

Key skills/competency

• Workforce Planning
• Capacity Planning
• Forecasting
• Budget Management
• Data Analysis
• SQL
• Excel Modeling
• Strategic Planning
• Process Improvement
• Stakeholder Management