Manager, Site Reliability Engineering

Mission for the Manager, Site Reliability Engineering

Qonto is seeking a Manager, Site Reliability Engineering to rebuild a functional management layer within their Platform team. This role is crucial for creating a simpler, more resilient, and reliable infrastructure. You will lead a team of approximately 8 engineers, collaborating directly with Victor, the Head of SRE. Your primary goals will be to reduce incident noise, accelerate delivery, and enhance platform reliability, all while adhering to banking license constraints and compliance requirements. Your influence will extend across Backend, Security, Data, Frontend, and Mobile teams, helping Qonto serve one million SMEs by 2025 with a trustworthy platform.

As a Manager, Site Reliability Engineering at Qonto, you will:

• Spot and kill waste: Identify and eliminate unnecessary steps, ceremonies, and costs (logging, NAT, CI queues). Simplify tooling and operational debt, focusing relentlessly on outcomes over process.
• Drive continuous improvement: Implement Lean methodologies like Gemba walks, Kaizen sessions, and PDCA cycles. Create fast feedback loops and ensure optimal behavior becomes the default through automation and smart tooling.
• Lead incident response and post-mortems: Triage production incidents, make swift decisions under pressure, conduct post-mortems focused on actionable solutions (not blame), and systematically reduce the change failure rate.
• Coach your team from senior level to staff one: Provide direct, factual feedback through 1:1s, empower engineers to build ownership and communication skills, and establish clear progression paths.
• Stabilize execution and reliability: Define Service Level Objectives (SLOs) for critical services, reduce Mean Time To Resolution (MTTR), prioritize the incident backlog, and ensure consistent delivery during transitions.

What you can expect:

• A critical platform with unique challenges: Manage Qonto's proprietary observability stack, achieve auto-rollback in under 3 minutes, and operate under stringent banking license constraints. This combination offers unparalleled experience.
• Outcome-focused autonomy: Work in an environment free from bureaucracy, where experimentation, simplification, and shipping value are highly encouraged.
• A Lean culture of continuous improvement: Utilize structured tools like Gemba, Kaizen, and PDCA, inspired by Lean management, to accelerate learning and performance—the Qonto Way.
• A team with solid technical skills and good energy: Join a highly skilled team that values mutual support. Your challenge will be to help them grow their soft skills (communication, ownership, influence) and foster constructive challenge.
• AI at Qonto: Embrace AI in daily workflows, experiment with new tools, and adapt your role as AI reshapes work processes.

About Your Future Manager

Your manager will be Victor, Head of SRE. His leadership style emphasizes clear goal-setting and trust, viewing his role as a force multiplier. He encourages experimentation, challenges the status quo, and removes obstacles. He fosters an environment where the best logic prevails, irrespective of seniority. As a Manager, you are expected to be proactive, challenge assumptions, and solve problems autonomously.

About You

• First experience of SRE management: You have experience leading a team, coaching engineers, and providing effective feedback for growth.
• Incident leadership: Proven ability to triage production incidents, make decisions under pressure, communicate clearly during crises, and run post-mortems that result in tangible actions, reducing MTTR and change failure rate.
• Outcome-oriented and highly autonomous: You prioritize results over rigid processes, provide direct and factual feedback, and maintain high emotional stability.
• Waste-spotting instinct: You possess an innate ability to identify and eliminate unnecessary steps, processes, and costs, thinking in terms of outcomes rather than activities.
• Strategic problem framing: You excel at eliminating entire classes of issues through automation, tooling, and intelligent design, rather than just solving isolated problems.

Perks

• A tailor-made and dynamic career track.
• An inclusive work environment.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package.
• Meal vouchers.
• Public transportation reimbursement (part or global).
• Comprehensive health insurance (country-dependent).
• Employee well-being initiatives: access to Moka Care for mental health support and offers for sports/wellness activities.
• Progressive disability and parenthood policy and childcare benefits.
• Monthly team events.

Key skills/competency

• Site Reliability Engineering
• Incident Management
• Platform Engineering
• Team Leadership
• DevOps
• Automation
• System Design
• Cloud Infrastructure
• Observability
• Continuous Improvement