Customer Loyalty and Community Builder France

About Qonto and our Mission

Our mission is to simplify banking and finance management for SMEs, empowering them to build their tomorrow. We provide a comprehensive finance management platform with banking at its core, enhanced by financial tools. We are proud of our 4.8 Trustpilot rating, based on over 53,000 reviews, and a Net Promoter Score of 75, significantly above traditional banking averages.

Founded in 2017, Qonto has rapidly grown to over 1,600 employees, serving more than 600,000 customers across 8 European countries. We achieved profitability in 2023 and are focused on becoming the leading European SME finance management platform.

Our Culture and Diversity

We hire based on skills and potential, valuing diversity with over 80 nationalities represented and a leadership team with 45% women. Our hiring process is designed to be discrimination-free, building teams based on merit.

AI at Qonto

We embrace AI as a catalyst for success, prioritizing thinking over routine. AI is integrated into our workflows, and we provide unlimited access to advanced AI tools. We seek individuals who are proactive, experimental, and can push the boundaries of AI application.

Mission: Customer Loyalty & Community Builder France

As a Customer Loyalty & Community Builder for our French Market, you will focus on strengthening brand attachment among our existing customer base. Your primary goal is to transform satisfied French clients into enthusiastic brand advocates, fostering a sense of belonging to something larger.

Impact: Driving Word-of-Mouth and Social Proof

You will collaborate closely with Delphine, Head of Marketing FR, to design and implement scalable experiences. Through various channels, you will aim to increase word-of-mouth referrals and enhance Qonto's visibility on social media platforms by showcasing positive customer experiences.

Key Responsibilities:

• Design scalable customer engagement programs using CRM, events, community initiatives, ambassador programs, merchandise, and video content, catering even to busy entrepreneurs.
• Develop an "à la carte" engagement model for clients interested in providing product feedback, referrals, testimonials, social content, or co-hosting events.
• Grow and manage our key communities: the Ambassador Program (1,000+ members) and StrongHer (for women entrepreneurs).
• Organize and execute online and onsite events, including regional ones, to create significant brand moments.
• Amplify social proof by converting customer experiences into high-performing content for Qonto and client channels.
• Collaborate with Brand, Social, CRM, Product, and Customer teams to ensure cohesive customer experiences and measure their impact.

What to Expect:

• Market Context: Establish and scale a new customer engagement function within the French market.
• Team Collaboration: Work within a highly cross-functional team environment.
• Methods & Measurement: Combine creativity with strong execution, employing testing, segmentation, and clear success metrics.

About Your Future Manager:

Delphine encourages autonomy, drive, and a hands-on approach. She supports professional growth through creativity and maintaining client contact for strategic insights. She offers the freedom to build and execute initiatives in this new role.

About You:

• 5+ years of experience in building scalable customer engagement programs with strong operational rigor. Entrepreneurial or freelance experience is a plus.
• Proficiency in audience segmentation and offering diverse engagement models, from low-effort to high-commitment.
• Creative, up-to-date with current trends in CRM, event formats, creator-led growth, and social mechanics.
• Structured, reliable, and proficient in managing logistics, timelines, budgets, and stakeholders.
• Comfortable with a scrappy, hands-on approach, embracing testing and rapid iteration.
• Fluent in French and English.

We encourage applications from all backgrounds. Diversity is key to our success.

Our Hiring Process:

• Interviews with Talent Acquisition Manager and future manager (1 hour each).
• A remote or live exercise to demonstrate skills.

The process typically takes 20 working days.

Key skills/competency

• Customer Loyalty
• Community Building
• Brand Advocacy
• Customer Engagement Programs
• CRM Strategy
• Event Management
• Social Media Marketing
• Content Creation
• Cross-functional Collaboration
• Program Management