Banking Operations Manager German Market

About Qonto and Our Mission

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.

Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI is deeply embedded in how we work. Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Banking Operations Manager (Juridical) - German Market

Join us as a Banking Operations Manager (Juridical) for the German Market, based in Paris, where you will handle sensitive operations related to Qonto's customers. You will contribute to the day-to-day management of operational banking topics for our German market 🇩🇪, playing a key role in establishing Qonto as the leading European business finance solution. You will join our international Banking Operations team of 4 people (and counting!), under the supervision of Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria.

What You Will Do:

• Manage sensitive procedures: Process and follow up on administrative seizures, judicial liquidations, enforcement actions (bailiff seizures), and inheritance procedures.
• Handle communication: Interact directly with German authorities, creditors, and lawyers in writing to ensure accuracy and compliance (no direct calls or direct customer communication).
• Collaborate cross-functionally: Work closely with internal teams (Banking Operations, Customer Care, and Legal) to ensure operations are handled efficiently and with care.
• Oversee account lifecycle: Manage account closures smoothly and prepare circular letters for external auditors.
• Improve processes: Refine and update daily operational processes to enhance efficiency and maintain excellence.

What You Can Expect:

• International Team - Collaborate with colleagues from diverse cultural and professional backgrounds.
• Hyper-Growth Environment - Contribute in a fast-paced context with strong opportunities for career development.
• Cross-Functional Collaboration - Work closely with Banking Operations, Customer Care, and Legal teams.
• Tangible Impact - Play a key role in shaping Qonto’s banking operations and helping establish it as a leading European business finance solution.

About Your Future Manager

Your manager will be Matthias, our Team Lead Banking Operations Juridical - Germany, Netherlands, Austria. Matthias began his career in the legal field, specializing in European and international tax law. He joined Qonto in early 2022 as a Banking Operations Manager and quickly progressed to his current role. Matthias brings exceptional analytical rigor, precision, and a deep understanding of our core financial processes. As a Franco-German bilingual, he brings a valuable cross-cultural perspective.

About You:

• Experience: You have initial experience in administrative or banking operations and are comfortable handling operational, sometimes sensitive, topics.
• Languages: You are fluent in German and English (written and spoken). Proficiency in French is a plus.
• Analytical & Detail-Oriented: You have sharp organizational skills, a meticulous eye for detail, and the perseverance to handle repetitive tasks.
• Critical Thinker: You bring intellectual curiosity, always seeking better solutions and feeling comfortable challenging the status quo.
• Team Player: You are proactive, motivated, and ready to grow in a supportive and dynamic team environment.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

On average, our hiring process lasts 20 working days. More information on our candidate journey here.

Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com).

Key skills/competency

• Banking Operations
• Juridical Processes
• German Market Expertise
• Administrative Seizures
• Judicial Liquidations
• Enforcement Actions
• Cross-functional Collaboration
• Process Improvement
• Regulatory Compliance
• Attention to Detail