IT Support Analyst II – Helpdesk & Engineering ...
@ QISG

Birmingham, Alabama, United States
On Site
Full Time
Posted 5 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXXX****** @qisg.com
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Job Details

IT Support Analyst II

QISG is building out our Birmingham office and needs an IT Support Analyst II who can handle both everyday IT helpdesk support and specialized engineering software. You will ensure desktops, laptops, networks and engineering software tools are running smoothly.

What You’ll Do

  • Support IT hardware/software including Dell & Lenovo devices, desktops, mobile, and VPN.
  • Install, configure, and support engineering software such as AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, and ArcGIS, including license key management.
  • Provide cloud support with Intune and Azure.
  • Manage onboarding/offboarding, asset inventory, and lifecycle refreshes.
  • Deliver exceptional customer service in person, by phone, or video.

What You Bring

  • 3–7 years of IT support experience (minimum 3 years in a corporate setting).
  • 2+ years of experience with engineering software.
  • Proficiency in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems.
  • Strong troubleshooting, documentation, and communication skills.
  • Degree preferred; CompTIA A+ is preferred, ITIL is a plus.

Why Join Us

  • Join a fast-growing office with a current team of 65 scaling to 500.
  • Blend helpdesk tasks with specialized engineering software support.
  • Gain exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools.
  • Make an immediate impact and enjoy growth opportunities.

Key skills/competency

  • IT support
  • Helpdesk
  • Engineering software
  • Desktop support
  • Cloud support
  • Active Directory
  • Microsoft 365
  • Azure
  • Troubleshooting
  • Customer service
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How to Get Hired at QISG

🎯 Tips for Getting Hired

  • Research QISG's culture: Learn about their office expansion and values.
  • Customize your resume: Highlight IT support and software skills.
  • Emphasize technical expertise: Mention cloud and engineering software experience.
  • Prepare for interviews: Practice troubleshooting and customer service examples.

📝 Interview Preparation Advice

Technical Preparation

Review cloud platforms and Azure fundamentals.
Practice troubleshooting hardware and network issues.
Brush up on engineering software installations.
Study Active Directory and Microsoft 365 concepts.

Behavioral Questions

Describe handling a challenging support call.
Explain your approach to customer service.
Share a time you solved a tech problem.
Discuss managing multi-task priorities effectively.

Frequently Asked Questions