Insurance Administrator

Insurance Administrator at QBE Insurance

Time Type: Full time

Worker Type: Employee

Gain hands-on experience and exposure to a variety of insurance operations, including managing insurance documentation, providing business processing support, and assisting with credit control.

Role Highlights

• Full‑time, permanent position with structured training and ongoing development to support your growth in the insurance industry.
• Auckland CBD location, close to public transport and shopping hubs.
• Hybrid working (3 days in the office, 2 days from home) after your onboarding period.

The Opportunity

We are seeking a Distribution Associate to join our team. This role provides hands‑on experience, exposure to a variety of insurance operations, and opportunity to grow your career in a dynamic industry.

• One of the things our Distribution Associates benefit from in this role are the learning and career growth opportunities.
• You’ll be part of a welcoming, friendly team environment where your contributions make a positive impact.
• Be part of a global business, with a down to earth, values-based culture where people are placed first.

About QBE Insurance

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact at work spending every day working with people who are passionate, talented and kind.

Your new role

You’ll gain valuable experience while supporting both internal customers.

Key responsibilities will include:

• Communicating with stakeholders to resolve queries accurately and efficiently.
• Managing insurance documentation, including processing applications, issuing policies, and completing policy changes.
• Providing business processing support such as quote registrations, policy renewals, and maintaining documentation.
• Assisting with credit control and monitoring outstanding items.
• Working collaboratively with your team to support smooth day‑to‑day operations.

About You

You're keen to learn, comfortable working in a fast‑paced environment, and ready to contribute to a supportive team. You’ll bring:

• Basic computer skills (e.g., Excel) and a willingness to learn new systems.
• Clear written and verbal communication skills.
• Confidence working with numbers and written documentation.
• Strong attention to detail and a focus on accuracy.
• Good organisational and prioritisation skills.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Key skills/competency

• Administration Management
• Business Support
• Customer Service
• Data Entry
• Document Processing
• Credit Control
• Stakeholder Communication
• Organizational Skills
• Attention to Detail
• Microsoft Excel