What AI frameworks does PwC expect from an Agentic AI & Contact Center AI Architect?

PwC values hands-on experience with Amazon Q and Agentic AI Frameworks. Candidates should be ready to discuss successful implementations and integration details during interviews.

How important is client interaction for this role at PwC?

Client interaction is critical for this Senior Manager role, as it involves conveying complex ideas clearly and engaging with senior stakeholders to drive project success.

What certifications are preferred for the Agentic AI role at PwC?

While a Bachelor's Degree and 6+ years of experience are required, certifications from AWS, Microsoft, or Google are preferred to demonstrate technical mastery.

How does PwC view team leadership for this position?

PwC expects this role to mentor and guide teams effectively, ensuring operational excellence through direct leadership and clear communication in complex situations.

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This job post expired on November 6, 2025

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Agentic AI & Contact Center AI Architect

PwC

Chicago, ILOn Site

Original Job Summary

Overview

At PwC, our Data, Analytics & AI team leverages advanced analytical techniques to drive data-driven decision making. As the Agentic AI & Contact Center AI Architect, you will lead the design and development of innovative Customer Interaction and Contact Center AI solutions.

The Opportunity

In this role, you will serve as a strategic advisor and Senior Manager, guiding cross-functional teams through every project phase. You will shape proposals, lead business development pursuits, and provide thought leadership while interacting with senior level clients.

Key Responsibilities

Lead the design and implementation of advanced AI solutions.
Guide teams through project execution and strategic decision-making.
Interact with senior clients and articulate clear, impactful messages.
Shape proposals and drive business development initiatives.
Mentor and coach teams on technical and leadership best practices.

Required Skills & Qualifications

Bachelor's Degree with at least 6 years of experience; Master's Degree and professional certifications from AWS, Microsoft, or Google are preferred. You should have hands-on experience with Amazon Q, Agentic AI Frameworks, cloud platforms, DevOps, and IT transformation. Strong leadership, clear communication, and the ability to manage complex projects are essential.

Key skills/competency

Agentic AI
Contact Center AI
Architecture
Design
Analytics
Cloud
DevOps
Leadership
Solution Architect
Client Engagement

Additional Information

This position is full time with travel requirements up to 60%. Salary for roles based in Maryland ranges from $124,000 to $280,000 with additional bonus eligibility. PwC offers extensive benefits and encourages applicants who align with our inclusive culture.

Equal Opportunity

PwC is an equal opportunity employer. All qualified applicants will receive consideration without regard to any protected status.

Application Process

Applications will be accepted until the position is filled. Please visit our website for further details regarding application deadlines and benefit information.

How to Get Hired at PwC

🎯 Tips for Getting Hired

Research PwC's culture: Study PwC mission, values, news, and reviews.
Customize your resume: Highlight AI, cloud, and leadership skills.
Prepare for interviews: Emphasize strategic advisor and technical experiences.
Showcase project successes: Detail concrete examples of AI solutions.

📝 Interview Preparation Advice

Technical Preparation

Review agentic AI frameworks and architectures.

Practice cloud solution design problems.

Study DevOps integration in AI solutions.

Brush up on CRM and SaaS integrations.

Behavioral Questions

Describe leadership in complex projects.

Explain conflict resolution methods used.

Detail handling senior client communications.

Showcase coaching team effectiveness.

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