Financial Services Technology Manager

Financial Services Technology Manager at PwC Canada

A career within Technology Strategy services at PwC Canada offers the opportunity to help organizations transform their technology capabilities and solve critical challenges. Our focus is on delivering technology solutions using agile operating models to help clients succeed. We emphasize enterprise architecture as a differentiating capability, leverage digital analytics to enhance customer experience and optimize business operations, and employ modern management techniques like robotic process automation and next-generation sourcing strategies to prepare clients for growth.

Our team within financial services enables banks, insurers, and other financial institutions to innovate, improve, and achieve high performance. You'll join a team that invests in your professional development and challenges you, working with a high-performing group to assist clients with services including End-to-End process automation, business transformation, customer experience digitization and modernization, and risk and regulatory consulting. This practice area is a highly collaborative and entrepreneurial environment, representing a significant investment and growth area for the firm.

Meaningful work you’ll be part of

As a Financial Services Technology Manager, you’ll be a problem solver, helping to resolve business issues, deliver high-quality client service, and achieve operational efficiency. Your responsibilities will include:

• Leading financial services strategy and transformation programs, particularly focused on retail banking and digital/contact centre channels.
• Gathering and analyzing client information to develop data-driven insights for platform and channel business and technology strategies.
• Leading client interactions to understand their business and technology strategy and operations through research, interviews, and hypothesis testing.
• Directly applying experience in agile product and platform ceremonies, and agile development.
• Leading the gathering and prioritization of business and technology requirements.
• Supporting program and project management with first-hand knowledge of the software development lifecycle.
• Utilizing product management skills to drive product-focused delivery for clients.
• Delivering client projects on time and within budget, using proven project management methods, and exceeding client expectations through outstanding team performance and stakeholder management.
• Working directly with clients to integrate People, Process, and Technology (Data) components into valuable solutions.
• Building and maintaining effective, trusting, and collaborative client relationships at multiple levels.
• Collaborating with team members to lead and develop compelling client proposals, white papers, thought leadership, and points of view, detailing business challenges and proposed solutions, scope, risks, and dependencies.
• Contributing to building a strong and sustainable PwC culture through effective employee engagement, mentoring, and coaching team members with timely and meaningful feedback.

Experiences And Skills You’ll Use To Solve

• Significant experience in Technology management and/or strategy.
• Extensive experience with Agile, Scrum, SAFe, and Kanban methodologies.
• Prior work experience within a Financial Services firm or an internal consulting group.
• Strong understanding of one or more business domains within Retail or Commercial banking.
• Hands-on experience with technology domains including Process Automation, Digitization, Full Stack Software Delivery, Cloud migration, and Data strategies.
• Deep understanding of the software release lifecycle and testing strategies/processes.
• A proven track record of successful project completion and demonstrated ability to manage client communications and expectations.
• Strong technical leadership and business analysis skills.
• A proactive and logical approach to information gathering, with the ability to synthesize complex ideas and present information clearly and effectively.
• Capability to build genuine, trust-rooted relationships with clients and technical teams.
• Ability to thrive under pressing deadlines and changing conditions.
• Willingness to take initiative and assume responsibility.
• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard.
• Ability to travel to client sites across Canada.

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Key skills/competency

• Technology Strategy
• Agile Methodologies
• Financial Services
• Retail Banking
• Process Automation
• Digitization
• Cloud Migration
• Data Strategy
• Project Management
• Client Relationship Management