Director, Technology Strategy, Financial Services

Director, Technology Strategy, Financial Services at PwC Canada

A career within Technology Strategy services at PwC Canada will provide you with the opportunity to help organizations develop strategies that transform their technology capabilities and solve their most critical challenges. Our focus is on building technology-enabled and agile operating models, planning new enterprise architecture into a differentiating capability system that helps clients win in the market, leveraging digital analytics to enhance customer experience and optimizing business operations. We utilize modern management techniques such as robotic process automation and next-generation sourcing strategies to help our clients get fit for growth.

As a Director in our financial services industry practice, you will be empowered to assist financial services customers to innovate, improve, and achieve high performance. You'll join a team that will challenge you and invest in your professional development, having the opportunity to be an integral part of a high-performing team, advising and guiding clients through a range of services. This includes strategy and operations, business transformation, customer experience, and risk and regulatory consulting. The practice area fosters a highly collaborative and entrepreneurial work environment and is an area of significant investment and growth for the firm.

Meaningful Work You'll Be Part Of

As a Director, Technology Strategy, Financial Services, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and ensure operational efficiency. Your responsibilities will include, but are not limited to:

• Support financial services strategy and transformation programs, focused on retail banking and channels such as branch, digital, and contact centers.
• Gather and analyze client information, developing data-driven insights to support the development of platform and channel business and technology strategies.
• Understand the client’s business and technology strategy and operations through research, interviews, and formulating/testing hypotheses.
• Possess knowledge and experience of end-to-end SDLC, including waterfall and agile development methodologies.
• Gather and prioritize business and technology requirements.
• Demonstrate knowledge of program and project management processes, tools, and ceremonies.
• Deliver client projects on time and within budget, utilizing tested Project Management methods, and exceeding client expectations through outstanding team performance and stakeholder management.
• Work directly with clients to integrate People, Process, and Technology components into meaningful, value-added solutions.
• Build and maintain effective, trusting, and collaborative client relationships at multiple levels.
• Collaborate with team members at various levels to lead and develop compelling client proposals, white papers, thought leadership, and points of view, describing the business challenge and proposed business/technology solutions, scope, risks, and dependencies.
• Contribute to building a strong and sustainable PwC culture through effective employee engagement, mentoring, and coaching team members through timely, meaningful verbal and written feedback.

Experiences And Skills You’ll Use To Solve

• Significant experience within Technology management, and/or strategy with exceptional business and technical acumen and good problem-solving skills.
• Prior work experience with a Tier-4 financial services consulting firm, financial institution, or an internal consulting group.
• Strong understanding of one or more business domains within Banking or Insurance verticals.
• Hands-on experience with technology domains including but not limited to enterprise architecture, Cloud deployment and migration, DevOps, Application development and delivery, and automation.
• A proven track record of successful delivery engagements and a demonstrated ability to manage client communications, expectations, and overall team success.
• Ability to take a proactive and logical approach to gather data and synthesize complex constructs clearly and effectively.
• Ability to develop and nurture genuine relationships rooted in trust with client and cross-functional teams.
• Ability to thrive in an environment of pressing deadlines and changing conditions.
• Excellent written and verbal communication skills to articulate new ideas and willingness to take initiative and assume responsibility.
• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard.
• Ability to travel to client sites across Canada, as necessary and required.
• Hybrid ways of working: PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Why You’ll Love PwC Canada

PwC Canada is inspiring and empowering its people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your well-being, through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life. This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

Our Commitment & Process

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

PwC Canada utilizes Artificial Intelligence (AI) in its recruiting process to improve the candidate experience, assist with resume review, curate personalized job recommendations, and streamline interview scheduling. Our use of AI helps ensure fairness and combat bias by evaluating candidates equally, without seeing identity information. While AI supports parts of our recruitment process, final hiring decisions always involve human review.

Key skills/competency

• Technology Strategy
• Financial Services
• Retail Banking
• Digital Transformation
• Cloud Deployment
• DevOps
• Enterprise Architecture
• Project Management
• Agile Methodologies
• Client Relationship Management