Business Relationship Lead

Business Relationship Lead at PwC Canada

A career in Information Technology, within Business Enablement, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Reporting to the Products & Technology Business Relationship Management Leader, this role leads the relationship between the Products & Technology (P&T) organization and a Line of Service or a large service offering “LOS” (Assurance, Consulting, Deals, Tax, Business Enablement, Managed Services). The Business Relationship Lead will be the main strategic technology advisor to our LOS clients and as such will have a deep understanding of the LOS business strategy and assist in the development and evolution of the technology strategy that best enables business objectives and outcomes. The Business Relationship Lead will be the primary point of focus for all our internal clients’ technology needs; will work closely with LOS Partners and professionals, P&T functional teams, and others stakeholders to ensure LOS needs are understood and addressed, and will provide LOS leadership with insights on its technology portfolio and investments, including reporting on benefits realized through technology.

Meaningful work you’ll be part of

As a Business Relationship Lead, you will be part of a team of strategic technology advisors that foster collaboration, strengthen our partnerships, and ultimately ensure we deliver client-centric technologies that satisfy the dynamic needs of the firm. Responsibilities include but are not limited to:

• Develop and maintain trusted relationships with stakeholders, acting as the single point of focus between our Products & Technology (P&T) business and internal clients
• Manage the relationship with our business and oversee the delivery of P&T services to ensure high service quality
• Gain and continuously maintain a deep understanding of the market business issues, go-to-market strategy, internal transformation strategy, global roadmaps, industry dynamics, and external and internal stakeholders
• Work closely with business leadership to define a technology strategy that best supports their go-to-market and internal transformation strategies and help ensure that the technology portfolio is balanced to meet strategic objectives
• Develop and maintain trusted relationships with technology experts in the firm and the global network to foster communication on emerging technologies and progress escalations on projects
• Anticipate changes that may affect the business and technology strategy of the business, including organizational changes, technological advancements, and evolving organizational needs
• Identify opportunities to optimize and reduce technology and delivery costs
• Identify opportunities and improve service management processes and practices and manage risks to P&T’s brand and reputation
• Oversee cross-functional teams on the delivery of initiatives across their assigned portfolio
• Monitor initiatives to ensure progress is aligned to expectations and outcomes deliver value
• Serve as the primary escalation point for technology initiatives issues and risks
• Communicate actively with business leadership on its technology portfolio and the progress and health of active initiatives ensuring expectations are set and exceeded
• Generate insights from technology portfolio and metrics data to enable continuous improvement of technology strategy and delivery
• Manage risks related to the business portfolio of technology assets and initiatives, including investment risk, compliance risks and risks related to the alignment with global and local technology strategies

Experiences And Skills You’ll Use To Solve

• Extensive business relationship management or client management experience, preferably representing an IT organization
• Bachelor's degree in information technology, computer science, business administration, or a related field
• Master of Business Administration (MBA) and/or Master of Business Relationship Management (MBRM) preferred
• Business Relationship Management Professional (BRMP) certification, and/or Certified Business Relationship Manager (CBRM) certification preferred
• Strong knowledge of the IT industry, trends, best practices, and standards.
• Strong understanding of technology strategy and delivery methodologies
• Advanced understanding of emerging technologies and their impact on professional services industry and matrix organizations
• Strong understanding of AI and its ability to drive value
• Proven ability to quickly learn new technologies and processes
• Ability to work with technical teams, e.g. Architecture, Development, Product Management, etc.
• Experience using Agile methodologies in the delivery of technology solutions
• Articulating, analyzing, and solving complex problems and applying professional judgment to make and/or influence decisions
• Ability to listen, build rapport, and develop credibility as a strategic partner
• Excellent relationship building and team collaboration skills

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $190,200 - $240,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Key skills/competency

• Business Relationship Management
• Technology Strategy
• Stakeholder Engagement
• Service Delivery Management
• IT Industry Trends
• Agile Methodologies
• Risk Management
• Artificial Intelligence (AI)
• Portfolio Management
• Client Management