Customer Success Manager, Nurture
Pushpay · United States
- Hybrid
- Full-time
- $70,000 / year
- United States
Job highlights
- Lead church onboarding and customer relationships.
- Partner with Head of Customer Experience.
- Build out customer success function.
- Manage customer engagements and documentation.
- Travel for customer trainings and engagements.
About the role
About Nurture
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are growing rapidly inside Pushpay and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.
About The Role
Today, one person leads onboarding, training, ongoing support, and the customer relationship across roughly 45 churches, with many more in the pipeline. This role exists to take significant ownership of that work — starting with onboarding and administrative drive — while growing into a true thought partner who can help build out the customer success function as Nurture scales. You will ride along on training trips and customer engagements early on, learning the pastoral and product context firsthand, then carry the weight of execution and process as we grow.
Benefits And Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Remote
- 12 paid Company Holidays
- 2 paid Volunteer Time Off days
- 15 days to start, increases with tenure and seniority.
- Paid parental and adoption leave
Compensation Range: $67,500 - $76,000, depending on location.
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.
What You'll Do
- Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
- Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
- Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
- Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
- Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
- Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
- Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.
Who You Are
- Servant-Hearted: You look for ways to support the team by proactively identifying needs and stepping in to meet them, embracing a
Skills & topics
- Customer Success Manager
- SaaS
- Church Technology
- Onboarding
- Customer Relationship Management
- Pastoral Care
- Remote Work
- Implementation
- Customer Support
- Nurture
How to get hired
- Research Nurture & Pushpay: Understand their mission, pastoral care technology, and company culture.
- Tailor Your Resume: Highlight experience in customer success, SaaS, church/ministry, and implementation.
- Craft a Cover Letter: Emphasize your servant-hearted, strategic, and problem-solving approach.
- Prepare for Behavioral Questions: Showcase your adaptability, customer focus, and ability to drive results.
- Demonstrate Technical Aptitude: Be ready to discuss CHMS integrations and customer technology needs.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Customer Success Manager, Nurture role at Pushpay?
- The Customer Success Manager, Nurture role at Pushpay focuses on leading the day-to-day execution of customer onboarding, managing ongoing customer relationships, and contributing to the development of the customer success function for Nurture's pastoral care platform.
- What kind of church or ministry experience is valued for this Customer Success Manager position?
- Pushpay values meaningful church or ministry experience, either from staff experience or deep, sustained involvement in a local church, to ensure understanding of pastoral thinking and ministry change management.
- Can this Customer Success Manager role at Pushpay be performed remotely?
- Yes, this Customer Success Manager role at Pushpay is a remote position, with approved work locations in specific US states (AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA).
- What are the key responsibilities for the Customer Success Manager, Nurture?
- Key responsibilities include leading onboarding execution, partnering with the Head of Customer Experience, running customer meetings, translating between customers and the dev team, documenting processes, identifying automation opportunities, and traveling for engagements.
- What technical skills or knowledge are beneficial for the Customer Success Manager role at Pushpay?
- While not a coding role, a Customer Success Manager at Pushpay should have customer-mindedness with technical aptitude, understanding technology well enough to discuss CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce) and evolve strategy with customers.
- How does Pushpay support its employees in this Customer Success Manager role?
- Pushpay offers comprehensive benefits including 100% employer-paid premiums for Medical HDHP, Dental, and Vision for the employee, a 401K match, paid holidays, volunteer time off, and paid parental/adoption leave.
- What is the salary range for the Customer Success Manager position at Pushpay?
- The compensation range for the Customer Success Manager position at Pushpay is $67,500 - $76,000 annually, with the final salary determined by factors such as work location, skills, experience, and education.
- How will success be measured for the Customer Success Manager in the first 90 days at Nurture?