Inside Commercial Counter Sales - Salt Lake City

@ Purcell Tire & Service Centers

Mission

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

Essential Duties

• Sell inventory on hand.
• Ensure highest levels of customer service.
• Use point of sale system to prepare work orders describing symptoms, problems, and causes.
• Resolve customer concerns or complaints.
• Follow pricing policies to achieve satisfactory gross margins.
• Obtain customer approval via signature for authorized work.
• Handle daily cash, credit, national account, and fleet transactions.
• Meet sales goals and quotas set by the supervisor.
• Maintain a clean shop and waiting area to reflect the corporate image.
• Clean, restock, and update store displays daily.
• Use proper telephone answering techniques.
• Solicit new accounts.
• Protect company assets including inventory, cash, receivables, equipment, and real estate.
• Embrace a culture of safety and perform all jobs safely.
• Regular attendance per assigned schedule.
• Perform physical requirements as listed in the job description.
• Other duties as assigned by management.

Drug Testing

Due to the safety-sensitive nature of the job, Purcell Tire conducts THC and other drug screenings as permitted by state exceptions to ensure technicians are unimpaired.

Requirements

Education & Experience: Minimum Associate's Degree or Trade School; 3-5 years job-specific experience; 1-2 years management experience.

Licenses & Certifications: Driver’s License, Tire Industry Association CTS certification, vendor-provided training.

Required Knowledge, Skills, & Abilities (KSA’s)

• Tire Industry: Knowledge of tire brands, designs, safe procedures, and customer markets.
• Administration and Management: Understanding of business principles, resource allocation, planning, and leadership.
• Customer Service: Expertise in customer needs assessment and achieving high service quality.
• Mathematics: Proficient in arithmetic, algebra, geometry, calculus, and statistics.
• Sales and Marketing: Skilled in product demonstration, sales techniques, and promotional strategies.
• Tools & Technology: Proficient with AS400, Microsoft Office, accounting software, typing (55 wpm), calculator, and phone systems.
• Cognitive: Critical thinking, problem sensitivity, deductive and inductive reasoning.
• Communication: Strong English language skills; active listening; effective writing and speaking.
• Persuasion: Ability to influence decision making.
• Service Orientation: Actively seeking ways to assist customers.

Key skills/competency

Inside Commercial Counter Sales - Salt Lake City, sales, customer service, automotive, inventory, POS, management, safety, cash handling, tire knowledge, administration.