Estate & Fleet Manager

Role Overview

This Estate & Fleet Manager role at Puffy oversees a portfolio of international properties and vehicles for a Forbes Council CEO. It demands operational rigor and service excellence, leading high-performance household teams across multiple geographies. You will be the primary contact for third-party vendors, negotiating contracts and approving expenditures to ensure cost discipline. Day-to-day, you'll manage property maintenance and complex repairs across international jurisdictions, alongside the full vehicle fleet lifecycle including scheduled maintenance, insurance, and transport coordination.

You will leverage AI tools to drive efficiency and documentation, building operational infrastructure for seamless management of a complex, multi-jurisdictional portfolio.

What Is In It For You

This is an opportunity to become a true industry architect:

• Build a Global Operations Framework from Scratch: Design comprehensive House Manuals, SOPs, and operational systems that scale across international properties. Every framework you build becomes the standard for future acquisitions, positioning you as the architect of a growing portfolio.
• Partner with the 1%: Directly support a Forbes Council CEO, gaining firsthand exposure to UHNW decision-making and family office operations. Work at the intersection of luxury hospitality and private wealth management.
• Embrace Radical Flexibility: Lead a global portfolio from anywhere. This remote-first role offers autonomy to manage international operations without geographic constraints, with periodic travel to properties for on-the-ground connection.
• Develop Elite Leadership Capabilities: Manage household staff across multiple service functions (housekeeping, culinary, security, grounds). Own the full people lifecycle—hiring, development, performance management—building GM-level leadership experience that translates across industries.

What You'll Need

• 5+ years in private estate management or luxury hospitality operations (hotel/resort management)
• Demonstrated experience leading teams of 10+ across multiple service functions
• Direct accountability for HR processes: scheduling, payroll, performance reviews, hiring, and separations
• Multi-property, multi-country portfolio oversight
• Prior experience supporting UHNW principals or family office environments
• Proven ability to build operational frameworks and SOPs from the ground up
• Fleet management experience (maintenance scheduling, insurance, logistics)
• Strong vendor negotiation and budget management capabilities
• Demonstrated fluency with AI tools (e.g., ChatGPT, Claude) for workflow optimisation, documentation, and operational decision support
• Fluent English; additional languages advantageous

Good-to-Have

• Formal credential in hospitality management (Starkey International, British Butler Institute, or equivalent)
• Experience integrating newly acquired properties into existing operational frameworks
• Familiarity with smart home and property automation systems

The Puffy DNA

Puffy is restless, perpetually hungry, and fast-paced, driven by an unwavering belief in outperforming competitors. Our core values include:

• Be the Owner: Accountable for results, not activity.
• Execute with Urgency: Make thoughtful decisions quickly and act decisively.
• Demand Excellence: Solve hard problems, pushing craft boundaries.
• Be AI-First: Daily multi-turn AI conversations challenge assumptions.
• Go All-In: Rally as one team when the mission demands it.

Your Total Compensation & Benefits

• Compensation: Monthly performance bonuses up to 10%
• Health & Protection: Comprehensive medical, dental, and vision insurance
• Time Off: Generous Paid Time Off (PTO) + Public holidays
• Work Environment: AI-First organization with access to an AI-native tool stack. Remote-First: Work from the comfort of your home office. Learning & development opportunities. International team collaboration (14+ nationalities).
• Rewards & Recognition: Eligibility for selection to the Leaders Club—an elite recognition program. Eligibility for nomination as 'We Are' Champion of the Month.

Key skills/competency

• Estate management
• Luxury hospitality
• Fleet management
• Vendor negotiation
• Budget management
• Team leadership
• HR processes
• AI tools
• SOP development
• Multi-property oversight