Estate & Fleet Manager

Role Overview: Estate & Fleet Manager

As an Estate & Fleet Manager at Puffy, you will take charge of an international portfolio of properties and vehicles for a Forbes Council CEO. This role demands a blend of operational excellence and superior service, leading high-performance household teams across diverse global locations. You will be the central point of contact for all third-party vendors, expertly negotiating contracts and managing expenditures to maintain strict cost control across the entire portfolio. Your daily responsibilities will encompass overseeing property maintenance and handling complex repairs in various international jurisdictions, alongside managing the complete lifecycle of the vehicle fleet, including scheduled maintenance, insurance, and transport coordination.

You will leverage advanced AI tools to enhance efficiency and documentation, building a robust operational infrastructure crucial for seamless management of a complex, multi-jurisdictional portfolio.

What This Opportunity Offers You

This is not merely an operations position; it's an opportunity to become a true industry architect with Puffy.

• Build a Global Operations Framework from Scratch: You will design and implement comprehensive House Manuals, Standard Operating Procedures (SOPs), and scalable operational systems for international properties. Every framework you develop will set the standard for future acquisitions, establishing you as the key architect of a rapidly expanding portfolio.
• Partner with the 1%: Directly support a Forbes Council CEO, gaining unparalleled exposure to Ultra-High-Net-Worth (UHNW) decision-making and intricate family office operations. This role places you at the intersection of luxury hospitality and private wealth management.
• Embrace Radical Flexibility: Lead a global portfolio from any location. This remote-first role offers the autonomy to manage international operations without geographical constraints, complemented by periodic travel to properties for on-the-ground engagement.
• Develop Elite Leadership Capabilities: Manage household staff across various service functions, including housekeeping, culinary, security, and grounds. You will own the entire people lifecycle—from hiring and development to performance management—cultivating General Manager-level leadership experience applicable across diverse industries.

What You'll Need

• 5+ years of experience in private estate management or luxury hospitality operations (e.g., hotel/resort management).
• Demonstrated ability to lead teams of 10+ across multiple service functions.
• Direct accountability for HR processes, including scheduling, payroll, performance reviews, hiring, and separations.
• Experience overseeing a multi-property, multi-country portfolio.
• Prior experience supporting UHNW principals or within family office environments.
• Proven capability to build operational frameworks and SOPs from the ground up.
• Fleet management experience, encompassing maintenance scheduling, insurance, and logistics.
• Strong vendor negotiation and budget management skills.
• Demonstrated fluency with AI tools (e.g., ChatGPT, Claude) for workflow optimization, documentation, and operational decision support.
• Fluent English is required; proficiency in additional languages is advantageous.

Good-to-Have Skills

• Formal credential in hospitality management (e.g., Starkey International, British Butler Institute, or equivalent).
• Experience integrating newly acquired properties into existing operational frameworks.
• Familiarity with smart home and property automation systems.

The Puffy DNA

At Puffy, we are relentless, ambitious, and operate at a fast pace, driven by an unwavering belief in our ability to outperform any competitor. We expect our team members to:

• Be the Owner: We empower our team members as owners, holding them accountable for results, not just activities.
• Execute with Urgency: We thrive in high-stakes environments, making thoughtful decisions swiftly and acting decisively.
• Demand Excellence: We tackle complex problems that others avoid, constantly pushing the boundaries of our expertise.
• Be AI-First: Engage in daily multi-turn AI conversations to challenge assumptions and drive innovation.
• Go All-In: When the mission calls, we unite as a team to achieve our goals.

Your Total Compensation & Benefits

• Compensation: Up to USD $110,000 base per annum, with monthly performance bonuses up to 10%.
• Health & Protection: Comprehensive medical, dental, and vision insurance.
• Time Off: Generous Paid Time Off (PTO) plus public holidays.
• Work Environment: An AI-First organization with access to an AI-native tool stack, operating remotely for flexible work from home. Enjoy learning and development opportunities and collaborate with an international team of 14+ nationalities.
• Rewards & Recognition: Eligibility for selection to the Leaders Club, an elite recognition program offering premium wellness memberships, exclusive networking, and annual leadership retreats. Eligibility for nomination as 'We Are' Champion of the Month, with monthly recognition, gift vouchers, and company-wide celebration for exceptional contributions.

Ready to Shape Your Story? Click "Apply" and take the first step.

Key skills/competency

• Estate Management
• Fleet Management
• Luxury Hospitality
• UHNW Support
• Operational Frameworks
• SOP Development
• Vendor Negotiation
• Budget Management
• Team Leadership
• AI Tools