Adult Care Facility Complaint Investigator

About Public Consulting Group (PCG)

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Duties and Responsibilities

PCG is seeking Registered Nurses or Licensed Practical Nurses to conduct on-site investigations in Adult Care Facilities across the State of New York. The Designated Complaint Investigator will:

• Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned.
• Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to: interviewing residents, staff, and witnesses; conducting records reviews; site inspection; and the investigation closure process.
• Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria.
• Participate in closures and emergency events as assigned.
• Attend and complete all training, both in person and remotely, as required.
• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment.
• Professionally represent PCG and the NYSDOH.

Required Skills

• Ability to work both independently and as a part of a team.
• Ability to think critically, incorporating multiple factors into larger concepts.
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures.
• Ability to effectively use active listening and interviewing skills.
• Superior organizational and interpersonal skills.
• Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
• The ability to function as a part of a diverse work team.
• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration.
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures.
• Strong verbal and written communication skills.
• Compassionate and people-oriented.
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
• Must have a reliable internet connection.
• Must have a valid driver's license and reliable transportation to travel to on-site facility locations and regional office locations.

Qualifications

• Registered Professional Nurse (RN) licensed and registered in the State of New York with: One (1) year of survey or investigation experience, OR; Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience.
• Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience.
• Surveyor Minimum Qualifications Test Certification, preferred.

Work Statement

Travel for this position will primarily be regional within New York State, though occasional statewide travel may be required to conduct facility investigations. Additionally, travel to the regional office or other locations within the state may be required for training, team meetings, or client engagements.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $61,655-$87,100

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Key skills/competency

• Adult Care Facility Complaint Investigator
• Registered Nurse (RN)
• Licensed Practical Nurse (LPN)
• On-site Investigations
• NYSDOH Protocols
• Records Review
• Site Inspection
• Documentation
• Interviews
• Healthcare Compliance