Job Overview
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Job Description
Product Support Specialist
Company: PTx Trimble Recruiter: Suhas Sanjeeva Hiring Manager: James Gilmore
About PTx Trimble
Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.
Job Summary
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. You will collaborate with R&D in assisting with new product launches. You will also lead dealer training, assist at trade shows, and create PTx publications.
Your Impact
- Field calls from growers and dealers on technical support questions during office hours as well as after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns.
- Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.
- Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option.
- Communicate issues and future needs to the R&D team for current and future products. In collaboration with R&D, be actively involved with the go-to-market process for some of our new products to ensure a successful product launch.
- Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
- Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
- Lead breakout sessions for both introductory and advanced level dealer training. Lead breakout sessions during PTx conferences.
- Set-up, tear-down, and staffing of show booths at various regional and national trade shows.
- Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products.
- Assist and occasionally present at Planter Technology Institution events.
- Compile, analyze, and report on test plot and field data to assist in the marketing and research of products.
Your Experience And Qualifications
- Ability to work effectively in a collaborative team environment.
- Effective communicator (both written and verbal).
- Basic mechanical skills and knowledge.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Preferred Qualifications
- Bachelor's degree in agriculture, Business or related field.
- Experience in presenting to groups.
- Willingness to develop and grow.
- Creative problem-solving to overcome obstacles.
- Professional approach and interpersonal skills.
- Experience in a customer support role.
Your Benefits
- Health care and wellness plans
- Dental and vision plans
- Flexible and virtual work options (where available)
- 401(k) Savings Plan with company match
- Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
- Paid holidays and paid time off
- Health savings and flexible spending accounts
- Reimbursement for continuing education
- Life insurance and other supplemental insurance plans
Your Compensation
This position will be within the range of $54,797 - $110,000, based on experience. This position is eligible for a bonus based on 10% of compensation.
Your Workplace
You will work with your PTx colleagues in a Remote model from USA.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
Key skills/competency
- Product Support Specialist
- Technical Support
- Customer Experience
- R&D Collaboration
- Product Launch
- Dealer Training
- Trade Shows
- Technical Publications
- Agriculture Technology
- Problem Solving
How to Get Hired at PTx Trimble
- Customize your resume: Highlight mechanical skills and customer support experience relevant to PTx Trimble's agricultural technology.
- Tailor your cover letter: Emphasize your collaborative spirit, communication abilities, and willingness to grow.
- Prepare for interviews: Be ready to discuss creative problem-solving and how you've handled technical challenges.
- Showcase your expertise: Detail any experience presenting to groups or working in agriculture-related fields.
- Understand the company: Research PTx Trimble's mission in precision agriculture and their commitment to innovation.
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