6 days ago
Help Desk Technician
PT Union Sampoerna Triputra Persada
Hybrid
Part Time
₹300,000
Hybrid
Job Overview
Job TitleHelp Desk Technician
Job TypePart Time
Offered Salary₹300,000
LocationHybrid
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Help Desk Technician
We are seeking a Help Desk Technician to join our team at PT Union Sampoerna Triputra Persada. This is an on-site, part-time role focused on providing technical support and maintaining IT systems.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage user accounts and access permissions.
- Document technical issues and resolutions.
- Escalate complex problems to senior IT staff.
- Assist with IT inventory management and procurement.
- Contribute to the development of IT support documentation and knowledge base.
Qualifications
- Proven experience as a Help Desk Technician or similar role.
- Proficiency in diagnosing and resolving common hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
- Part-time, on-site availability in Bengaluru.
- Educational background in IT, Computer Science, or a related field is preferred.
Key skills/competency
- Help Desk Support
- Technical Troubleshooting
- Hardware Installation
- Software Configuration
- Network Basics
- Customer Service
- Windows OS
- macOS
- IT Support
- Problem Solving
How to Get Hired at PT Union Sampoerna Triputra Persada
- Customize your resume: Highlight relevant IT support skills and experience for the Help Desk Technician role at PT Union Sampoerna Triputra Persada.
- Tailor your cover letter: Emphasize your problem-solving abilities and customer service focus, directly addressing PT Union Sampoerna Triputra Persada's needs.
- Prepare for technical questions: Brush up on common hardware, software, and network troubleshooting scenarios relevant to a Help Desk Technician.
- Showcase your soft skills: Be ready to demonstrate excellent communication and interpersonal skills during your interview for this on-site role.
- Understand the company: Research PT Union Sampoerna Triputra Persada to show your interest in their specific work and culture.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the typical working hours for a Help Desk Technician at PT Union Sampoerna Triputra Persada?
02What technical skills are most important for this Help Desk Technician position at PT Union Sampoerna Triputra Persada?
03Is there an opportunity for growth within PT Union Sampoerna Triputra Persada for a Help Desk Technician?
04What should I expect in the interview process for the Help Desk Technician job at PT Union Sampoerna Triputra Persada?
05Does PT Union Sampoerna Triputra Persada require specific certifications for the Help Desk Technician role?
Explore similar opportunities that match your background