Project Management Specialist

About Prudential Financial

At Prudential, we believe talent is key to achieving our vision. Joining Prudential offers a motivating and impactful career, allowing you to grow your skills and advance your profession at one of the world’s leading financial services institutions!

Role Overview: Project Management Specialist

We are seeking a highly organized and client-focused individual to join our dynamic team. The Project Management Specialist will be responsible for the implementation and administration of Group Universal and Group Variable Universal Life coverages, ensuring excellence in service delivery and driving process improvements across a diverse client portfolio.

This individual will serve as the primary operational liaison for Distribution, Clients, and Third-Party Administrators (TPAs). The current employee work arrangement for this position is fully remote.

Key Responsibilities

• Drive implementation from the prospect stage to successful onboarding of new clients into the Group Universal/Variable Universal Life (GUL/GVUL) platform, confirming all components—including enrollment, plan administration, billing, beneficiary services, termination, and life claim facilitation services—are configured and aligned with plan requirements.
• Engage with clients to understand their unique challenges and opportunities, collaboratively strategizing to drive impactful outcomes during the implementation process.
• Proactively serve as the primary point of contact for client interaction while fostering strong relationship management to ensure seamless and effective support for billing, administration, payment, and enrollment needs.
• Represent client interest in internal discussions and enterprise-wide projects, contributing to system enhancements, automation efforts, and process redesign initiatives.
• Collaborate cross-functionally with internal stakeholders including Product, Compliance, Claims, and IT to ensure smooth execution of administrative tasks, issue resolution, and adherence to regulatory requirements.
• Execute issue escalation and resolution protocols through thorough root-cause analysis and clear stakeholder communication.
• Manage a broad and diverse book of business, supporting employer groups ranging from 100 to a million covered lives.

Qualifications

To be successful as a Project Management Specialist, candidates should possess:

• Bachelor’s degree or equivalent work experience.
• Proficiency in Microsoft Office, especially Microsoft Excel.
• Knowledge of Group Insurance and/or Group Universal Life/Group Variable Universal Life products preferred.
• Strong organizational and prioritization skills with demonstrated ability to manage multiple responsibilities in a high-volume, deadline-driven environment.
• Excellent interpersonal and relationship management skills with the ability to influence, partner, and build trust across stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities.
• Excellent work ethic with the ability to prioritize and meet deadlines.
• Self-motivated with intellectual curiosity, a commitment to continuous improvement, and a high level of personal accountability.

Preferred Qualifications

Candidates with the following will have an advantage:

• Minimum of 5 years of Group Insurance or Financial Services experience.
• Experience working directly with vendors, sales, and brokers in a client-facing or project management capacity.

What Prudential Offers

Prudential offers market-competitive base salaries, with yearly bonus potential. Benefits include medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences. A 401(k) plan with company match, a company-funded pension plan, and wellness programs are also provided. Additionally, Work/Life Resources, Education Benefits, and an Employee Stock Purchase Plan are available. Eligibility for an annual incentive program depends on individual and organizational performance. For more details on Total Rewards, visit Work Life Balance | Prudential Careers.

Key skills/competency

• Project Management
• Client Relationship Management
• Group Insurance
• Universal Life Coverage
• Process Improvement
• Cross-functional Collaboration
• Stakeholder Communication
• Analytical Thinking
• Issue Resolution
• Microsoft Excel