Customer Success Team Lead

Team Lead Customer Success - Growth Segment

Proxify is seeking a motivated and high-performing Customer Success Team Lead to establish and lead our new Customer Success team focused on the Growth segment. This is a unique opportunity to build a new function within a rapidly growing company.

About Proxify

Proxify is a global network of vetted remote software, data, and AI professionals, enabling businesses to quickly scale their tech teams. We ensure exceptional quality by accepting only 1% of applicants. Founded in 2018 and headquartered in Stockholm, Sweden, Proxify connects over 5,000 professionals in more than 90 countries and over 500 tech competencies. We serve over 2,000 clients worldwide and have been recognized by the Financial Times and Deloitte for our rapid growth.

Role Overview

As a Customer Success Team Lead, you will be instrumental in building and refining the Customer Success team for our Growth segment, targeting early-stage startups and smaller businesses globally. You will lead, coach, and support a team of Customer Success Executives, while also managing key client accounts yourself.

Key Responsibilities

• Lead, coach, and support Customer Success Executives (starting with 2 team members).
• Establish, refine, and improve Customer Success processes, tools, and ways of working, including leveraging AI.
• Own client accounts, ensuring excellent collaboration between Growth segment clients and Proxify's tech experts.
• Report to the VP of Sales and collaborate closely with Sales Managers in respective geographical markets.
• Lead client onboarding to understand business needs and set expectations.
• Support tech experts for early success by clarifying expectations.
• Identify growth opportunities and work with the Client Engineering team to match clients with suitable developers.
• Ensure high client satisfaction and fast time-to-value, managing challenges and disputes effectively.
• Nurture strong client relationships.
• Leverage and explore AI and tools to drive efficiency.
• Ensure the team meets goals and KPIs, manage training, develop improvements, and maintain team motivation.

Why You'll Love This Opportunity

• Solve a major challenge for tech teams by bridging competence gaps.
• Join an ambitious team with a culture of support and humility.
• Spearhead the growth of client partnerships within the Growth segment.
• Benefit from great opportunities for professional and personal development.
• Work in a truly international environment with colleagues across 39 countries.

What We're Looking For

• Hands-on experience in Customer Success or Account Management within the technology, developer, or a similar tech-focused role.
• Demonstrated leadership skills and eagerness to develop further.
• An intrinsic sense of urgency, responsibility, and ownership; proactive in taking action.
• Excellent interpersonal skills and a passion for developing leadership abilities to support tech experts.
• Interest in sharpening negotiation skills for win-win-win outcomes.
• Understanding of how to guide clients towards successful long-term collaborations.
• Curiosity about technological innovations and trends, and how to leverage them for efficiency.
• A proactive, detail-oriented approach to making things happen.
• Ambition and a willingness to go the extra mile.

This Role Might Not Be For You If:

• You prefer a highly structured environment with predictable routines, as we are building processes dynamically.
• You lack any technical experience.
• You prefer to wait for tasks to be assigned rather than taking initiative.

Key Skills/Competency

• Customer Success
• Account Management
• Team Leadership
• Client Relationship Management
• Sales
• Technology
• Process Improvement
• AI
• Negotiation
• Onboarding