Implementation Specialist
Prove · New York, NY
- On site
- Full-time
- $105,000 / year
- New York, NY
Job highlights
- Configure clients on Prove's SaaS platform.
- Provide technical support during implementation.
- Troubleshoot integration issues and manage access.
- Collaborate with cross-functional teams.
- Improve implementation processes and tools.
About the role
Implementation Specialist
Prove is looking for talented professionals to join our team. We are a company driving the future of digital identity and are seeking self-starting individuals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. Natural curiosity, tenacity, and teamwork are highly valued.Position Summary
As an Implementation Specialist, you will leverage your technical background to support customers through the implementation phase. Your responsibilities include configuring clients on Prove’s platform, ensuring smooth setup and communication, and providing technical assistance to Integration Engineers. You will collaborate closely with Implementation Project Management, Technical Account Management, and Customer Success teams for both staging and production environments. The ideal candidate has experience troubleshooting technical integration issues using ticketing systems, generating test data, and creating test cases for customer testing. You will also manage customer access to staging and production environments, enjoying technical configuration, problem-solving, and customer delight. Continuous improvement of implementation and integration tools and processes is also a key aspect of this role.What You Are Responsible For
- Collaborate with Implementation Project Management, Onboarding Managers, Integration Engineers, and Sales Engineering teams to configure new clients on our SaaS platform.
- Own ongoing configuration updates and manage Product releases.
- Proactively engage internal teams to resolve ambiguous configurations or conflicting instructions.
- Issue partner credentials securely and promptly for all environments.
- Configure test data and test cases via our administrative system for client onboarding during development.
- Respond to internal and external client tickets adhering to contractual SLAs.
- Provide excellent written and verbal communication with internal and external clients.
- Clearly document client configurations, ensuring alignment between customer setup and documentation.
- Become a subject matter expert on platform capabilities, options, and best practices.
- Document internal processes for the team knowledge base.
- Act as the primary point of contact for internal questions regarding client configurations.
- Aid in identifying and resolving client challenges during implementation due to configuration.
- Support Integration Engineers with troubleshooting workload as availability allows.
- Demonstrate a strong passion for learning about our products and markets.
What We Require
- Technical background with 1-3 years of client-facing support via ticketing or face-to-face interactions.
- 1-3 years of experience with Splunk or equivalent.
- 3+ years of experience with SaaS APIs, HTTP/S, JSON, XML, & Postman.
- Ability to explain technical concepts to non-technical audiences.
- Excellent attention to detail and organizational skills.
- Strong analytical and problem-solving skills.
- Ability to handle multiple tasks simultaneously, organize, prioritize, make decisions, and work efficiently under deadlines.
- Proficient in learning and understanding software applications quickly.
- Experience with Salesforce or similar ticketing system required.
- Excellent verbal and written communication skills.
- Passionate about customer service and best-in-class onboarding experience.
- Experience at a SaaS company required; experience in the Identity/Fraud space is a plus!
Compensation and Benefits
The anticipated salary range for this role is $90,000 - $105,000 annually, plus a company bonus. Salary will be determined by education, experience, skills, geographic location, and internal equity. Benefits include a competitive salary, bonus plan, equity plan, modern health services, 401(k) with match, unlimited vacation, flexible hours, comprehensive medical benefits, wellness services, and stipends for lunch. Prove fosters a great work environment. Prove is an equal opportunity employer committed to diversity and inclusion. We encourage individuals whose experience doesn't perfectly align with every qualification to apply. Key skills/competency:- Implementation Specialist
- Technical Support
- SaaS Configuration
- API Integration
- Customer Support
- Troubleshooting
- Ticketing Systems
- Splunk
- Salesforce
- Client Onboarding
Skills & topics
- Implementation Specialist
- SaaS
- API
- Technical Support
- Customer Success
- Onboarding
- Configuration
- JSON
- XML
- Postman
- Splunk
- Salesforce
- Remote
- Identity
- Fraud
How to get hired
- Tailor your resume: Highlight experience with SaaS APIs, JSON, XML, Postman, and ticketing systems like Salesforce.
- Showcase technical skills: Emphasize your ability to troubleshoot, configure systems, and explain technical concepts clearly.
- Demonstrate customer focus: Provide examples of excellent client-facing support and onboarding experiences.
- Prepare for technical questions: Be ready to discuss your experience with Splunk or similar tools and API integrations.
- Highlight SaaS and identity/fraud experience: If applicable, make sure to mention any background in these specific areas.
Technical preparation
Practice configuring SaaS platforms.,Master API testing with Postman.,Become proficient with Splunk queries.,Understand JSON and XML data structures.
Behavioral questions
Describe a complex technical issue you resolved.,How do you explain technical concepts simply?,Tell me about a time you delighted a customer.,How do you prioritize tasks under pressure?
Frequently asked questions
- What is the typical salary range for an Implementation Specialist at Prove?
- The anticipated salary range for an Implementation Specialist at Prove is $90,000 to $105,000 annually, plus a company bonus. The final offer will depend on various factors including experience, skills, and location.
- Is the Implementation Specialist role remote or on-site at Prove?
- This Implementation Specialist position is a remote role, allowing you to work from your preferred location.
- What technical skills are most important for the Implementation Specialist role at Prove?
- Key technical skills include experience with SaaS APIs, HTTP/S, JSON, XML, Postman, Splunk or equivalent, and ticketing systems like Salesforce. The ability to explain technical concepts to non-technical audiences is also crucial.
- What kind of experience is required for the Implementation Specialist position at Prove?
- We require a technical background with 1-3 years of client-facing support, 1-3 years with Splunk or equivalent, and 3+ years with SaaS APIs. Experience at a SaaS company is essential, and experience in the Identity/Fraud space is a plus.
- How does Prove approach diversity and inclusion for the Implementation Specialist role?
- Prove is committed to building a diverse, inclusive, and authentic workplace. They encourage applications even if your experience doesn't perfectly match every qualification, valuing potential and enthusiasm.
- What are the benefits and perks for a full-time Implementation Specialist at Prove?
- Full-time employees receive competitive salaries, bonus and equity plans, modern health services, 401(k) with match, unlimited vacation, flexible hours, comprehensive medical benefits, and wellness services. Some roles also include lunch stipends.
- Will I be working directly with clients as an Implementation Specialist at Prove?
- Yes, as an Implementation Specialist, you will be responsible for configuring clients on Prove’s platform and will partner closely with customer-facing groups, and may directly interact with clients during testing and onboarding.